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Abstract

Internet and User-Generated Content has reshaped the way people plan for, buy and consume tourist products, thus putting into question the very role of traditional travel agencies. Using a sample of 1448 Italian tourists, this research finds that significant differences do exist between occasional, ...

Author(s)
Chiappa, G. del
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2013, 19, 1, pp 55-66
AbstractFull Text

Social media has a kind of supremacy not only for the companies but also for the consumers as well. Consumers have a huge power on their fingertips to share their experiences, perceptions, and dis/satisfactions. With the use of social media, the user-generated content (UGC) has inevitably become...

Author(s)
Ayman, U.; Kaya, A. K.
Publisher
Eastern Mediterranean University and Washington State University, Famagusta, Cyprus
Citation
Conference proceedings, 7th Advances in Hospitality & Tourism Marketing & Management (AHTMM) Conference, Famagusta, Cyprus, 10-15 July 2017, 2017, pp 309-322
AbstractFull Text

The aim of this paper is to confront the weight of hotel attributes with the perceived value by the guests of Disneyland Paris partner hotels. In this regard, the weight of attributes/criteria has been calculated by Multi-Criteria Decision Analysis (MCDA) - Analytic Hierarchy Process (AHP) method....

Author(s)
Zaman, M.; Botti, L.; Tan Vo Thanh
Publisher
Sun Yat-sen University and Washington State University, Guangzhou, China
Citation
Conference proceedings, the 6th Advances in Hospitality and Tourism Marketing and Management Conference, Guangzhou, China, 14-17 July 2016, 2016, pp 325-335
AbstractFull Text

This paper investigates the attitudes of different groups of travellers for and against the disintermediation of travel agencies. In the travel and tourism sector, the way in which people plan, buy and consume tourism products has been deeply transformed by the Internet and user-generated content...

Author(s)
Chiappa, G. del; Lorenzo-Romero, C.; Gallarza, M. G.
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2015, 9, pp 129-143
Abstract

The Internet, and in particular User Generated Content (UGC), has provided new ways through which consumers dissatisfied with hotel services can air their complaints. This research applied content analysis to one of the numerous hotel review websites available on the Internet (booking.com) to study ...

Author(s)
Chiappa, G. del; Dall'Aglio, S.
Publisher
Springer-Verlag Wien, A-1201 Wien, Austria
Citation
Information and communication technologies in tourism 2012, Helsingborg, Sweden, January 25-27, 2012, 2012, pp 459
Abstract

In this paper we propose a system that performs the classification of customer reviews of hotels by means of a sentiment analysis. We elaborate on a process to extract a domain specific lexicon of semantically relevant words based on a given corpus (Scharl et al., 2003; Pak & Paroubek, 2010). The...

Author(s)
Gräbner, D.; Zanker, M.; Fliedl, G.; Fuchs, M.
Publisher
Springer-Verlag Wien, A-1201 Wien, Austria
Citation
Information and communication technologies in tourism 2012, Helsingborg, Sweden, January 25-27, 2012, 2012, pp 470
Abstract

This study aims to improve hotel customer relationship management (CRM) by connecting it with a reputation mechanism which will provide integrated customer reviews. We propose a framework that identifies some key modules a hotel's CRM should employ. An important contribution of this research is to...

Author(s)
Assimakopoulos, C.; Papaioannou, E.; Sarmaniotis, C.; Georgiadis, C. K.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2015, 26, 1, pp 5-20
Abstract

As an emerging research paradigm, big data analytics has been gaining currency in various fields. However, in existing hospitality and tourism literature there is scarcity of discussions on the quality of data which may impact the validity and generalizability of research findings. This study...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 43-59
Abstract

Following the idiom "A picture is worth a thousand words", recent tourism and hospitality research has adopted deep learning techniques to better understand the content and effect of photographs. This exploratory study delves into image content, to learn which sets of images relate to positive and...

Author(s)
Zach, F. J.; Ma YuFeng; Fox, E. A.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 156-164
Abstract

This paper focuses on the managerial response system which is prevalent in online travel websites like TripAdvisor and Booking.com. Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. One aspect which...

Author(s)
Liang Sai; Li Hui
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 215-223

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