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Leisure Tourism

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Abstract

As an information source, hotel review websites are growing in importance for both guests and service providers. The greater reliance on this type of user-generated content indicates an increasing need for knowledge regarding its quality. In the present study, a comprehensive theory-based...

Author(s)
Tanner, M. B.; Hämmerli, S. J.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 4, pp 518-528
Abstract

Understanding consumers' needs and wants has been a major source of success for hotel organizations. Notwithstanding, investigating the valence of online reviews and modeling hotel attributes and performance is still a rather novel approach. Using partial least squares path modeling, Swiss...

Author(s)
Phillips, P.; Barnes, S.; Zigan, K.; Schegg, R.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2017, 56, 2, pp 235-249
Abstract

From a strategy perspective, the growth of social media accelerates the need for tourism organisations to constantly re-appraise their competitive strategies. This study contributes theoretically to the tourism performance literature by validating a new approach to examining the determinants of...

Author(s)
Phillips, P.; Zigan, K.; Silva, M. M. S.; Schegg, R.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2015, 50, pp 130-141