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Abstract

Purpose - The purpose of this paper is to advance in research on consumer psychology of hospitality, since it investigates how online search behavior of users (particularly, information search and choice) is influenced by the opinions of other people in a new context characterized by the...

Author(s)
Herrero, Á.; San Martín, H.; Hernández, J. . M.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 7, pp 1573-1597
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405
AbstractFull Text

This paper investigates the attitudes of different groups of travellers for and against the disintermediation of travel agencies. In the travel and tourism sector, the way in which people plan, buy and consume tourism products has been deeply transformed by the Internet and user-generated content...

Author(s)
Chiappa, G. del; Lorenzo-Romero, C.; Gallarza, M. G.
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2015, 9, pp 129-143
AbstractFull Text

This study analyzes the Electronic Word Of Mouth (eWOM) in the tourism sector through TripAdvisor and Booking.com. The aim is to check whether the criticism about the lack of veracity of TripAdvisor reviews are grounded by comparing the rankings of the five Spanish cities hotels with Booking.com....

Author(s)
Balagué, C.; Martin-Fuentes, E.; Gómez, M. J.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2016, 38, pp 63-82, 513-516
Abstract

Travelers' hotel booking behaviors increasingly depend on peers' opinions and online ratings. This study investigates the effects of online hotel ratings on travelers' attitudes toward the hotel and booking intentions, using a 2×2 experimental research design. The results suggest that online rating ...

Author(s)
Casaló, L. V.; Flavián, C.; Guinalíu, M.; Ekinci, Y.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 49, pp 28-36
Abstract

The impact of destinations' attributes on hotel rates in different locations has been insufficiently compared the existing literature. This study sought to apply the hedonic pricing method to measure and compare how room prices are affected by factors that are both external and inherent to hotel...

Author(s)
Soler, I. P.; Gemar, G.; Guzman-Parra, V. F.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 226-237
Abstract

The objective of this study was to propose and test a methodology that allow destination managers and hoteliers improve the allocation of resources. For this purpose, this paper analysed the impact of both establishment (e.g. category, size and location) and assessment variables of services...

Author(s)
Soler, I. P.; Gemar, G.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 126-137
Abstract

Social Media has transformed the way firms relate to their markets. Hotels all over the world are increasingly using these tools, integrating them into their Customer Relationship Management (CRM) strategies to engage customers in active conversations. The use of Social Networking and Review Sites, ...

Author(s)
Garrido-Moreno, A.; García-Morales, V. J.; Lockett, N.; King, S.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 75, pp 94-104
AbstractFull Text

Many researchers have studied from different perspectives the TripAdvisor's Hotel Rankings. But only few have analyzed how it evolves over time. This paper presents one of the first studies on mobility in hotel rankings. We define the concepts of liquid and solid rankings, mobility, as well as...

Author(s)
Ximénez-de-Sandoval, J. L.; Fernández-Morales, A.; Guevara-Plaza, A.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2018, 42, pp 561-586, 695-698
Abstract

This study sought to create and test a customer-based brand equity model for Spanish hotels with TripAdvisor data. Using a sample of 1514 hotels and structural equation modelling with an asymptotically distribution-free method, a valid basic, unified model was developed. The results confirm the...

Author(s)
Soler, I. P.; Gémar, G.
Publisher
Wiley, Chichester, UK
Citation
International Journal of Tourism Research, 2017, 19, 2, pp 191-202

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