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Leisure Tourism

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Abstract

Social media has expanded word of mouth (WOM) into a massive mean of online communication. Thus, consumers can now impact the reputation of a business by spreading positive or negative WOM worldwide. The hospitality industry is particularly vulnerable since the decision process is increasingly...

Author(s)
Fernandes, T.; Fernandes, F.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 2, pp 127-150
Abstract

Online reviews are one of the main influencers of hotel purchase decisions. This study performs an analysis of reviews extracted from well-known online review sources in combination with hotel sales data and concludes that ratings differ according to the language of reviews. Data science tools have ...

Author(s)
Antonio, N.; Almeida, A. de; Nunes, L.; Batista, F.; Ribeiro, R.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 157-185
Abstract

The development of the Internet and mobile devices enabled the emergence of travel and hospitality review sites, leading to a large number of customer opinion posts. While such comments may influence future demand of the targeted hotels, they can also be used by hotel managers to improve customer...

Author(s)
Calheiros, A. C.; Moro, S.; Rita, P.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 7, pp 675-693
Abstract

Purpose: This study aims to propose a data-driven approach, based on open-source tools, that makes it possible to understand customer satisfaction of the accommodation offer of a whole country. Design/methodology/approach: The method starts by extracting information from all hotels of Portugal...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.; Batista, F.; Ribeiro, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2018, 12, 4, pp 420-426
Abstract

This study sought to assess customers' willingness to pay for a wide variety of characteristics and attributes of hotels in Portugal's Algarve region. After collecting nearly all the information available on TripAdvisor for hotels in this region, a hedonic pricing model was developed using a...

Author(s)
Soler, I. P.; Gemar, G.; Correia, M. B.; Serra, F.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 311-321
AbstractFull Text

Electronic word-of-mouth has gained importance with the emergence of new online tools and the hospitality sector is at the core of that phenomenon. In this paper we employ a secondary data set of hotel guest reviews for Porto, Portugal, star-rated hotels on a large online travel platform, to...

Author(s)
Pacheco, L.
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2016, 14, pp 66-74
Abstract

Digital corporations are creating new paths of business driven by consumers empowered by social media. Understanding the role that each feature drawn from online platforms has on price fluctuation is vital for leveraging decision-making. In this study, 5,603 simulations of online reservations from...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 4, pp 443-464
Abstract

In contemporary times, health is becoming a relevant issue, from the perspective of understanding it from the motto of quality of life and not merely the absence of disease. Consequently, there are businesses that offer treatments for the welfare of the human being, being analyzed in the case of...

Author(s)
Manosso, F. C.; Souza e Silva, D. de; Bizinelli, C.; Gândara, J. M.
Publisher
Instituto Superior de Ciencias Educativas (ISCE), Odivelas, Portugal
Citation
Tourism and Hospitality International Journal, 2016, 6, 2, pp 107-125
Abstract

At present the application of information and communications technologies (ICT) to the marketing of tourism products has been a major change in hotel marketing. In particular, the use of these tools by the users is having a strong effect in decision-making about the choice of tourist destinations...

Author(s)
Hernández Mogollón, J. M.; Herrero Crespo, A.; Martín Gutiérrez, H. S.
Publisher
Universidade de Aveiro, Aveiro, Portugal
Citation
Revista Turismo & Desenvolvimento , 2014, No.21/22 Vol. 2, pp 213-222
Abstract

This study presents a characterisation of online reviews for small and medium hotels (SMH) in Portugal. We collected and analysed 1500 online reviews from 50 SMH. The findings show that room, staff and location were the concepts most frequently appeared in the reviews, with cleanliness,...

Author(s)
Chaves, M. S.; Gomes, R.; Pedron, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
Tourism Management, 2012, 33, 5, pp 1286-1287

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