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Leisure Tourism

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Abstract

Internet and User-Generated Content has reshaped the way people plan for, buy and consume tourist products, thus putting into question the very role of traditional travel agencies. Using a sample of 1448 Italian tourists, this research finds that significant differences do exist between occasional, ...

Author(s)
Chiappa, G. del
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2013, 19, 1, pp 55-66
Abstract

This study aims at profiling Italian consumers based on their views for and against disintermediation along with the extent to which user-generated content (UGC), rather than information provided by high street travel agencies, influences their choices. A web-based survey was carried out and a...

Author(s)
Chiappa, G. del; Alarcón-del-Amo, M. del C.; Lorenzo-Romero, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 2, pp 197-217
Abstract

The Internet, and in particular User Generated Content (UGC), has provided new ways through which consumers dissatisfied with hotel services can air their complaints. This research applied content analysis to one of the numerous hotel review websites available on the Internet (booking.com) to study ...

Author(s)
Chiappa, G. del; Dall'Aglio, S.
Publisher
Springer-Verlag Wien, A-1201 Wien, Austria
Citation
Information and communication technologies in tourism 2012, Helsingborg, Sweden, January 25-27, 2012, 2012, pp 459
Abstract

Purpose: Online consumer reviews have become increasingly important for consumer decision-making. One of the most prominent examples is the hotel industry where consumer reviews on websites, such as Bookings.com, TripAdvisor and Venere.com, play a critical role in consumers' choice of a hotel....

Author(s)
Viglia, G.; Minazzi, R.; Buhalis, D.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 9, pp 2035-2051
Abstract

This study aims to understand current Italian hotel managers' practices in monitoring online reviews included on travel websites and online travel agencies. Results obtained by a web survey indicate what hotel managers monitor (rating, rankings, guest comments regarding different service elements)...

Author(s)
Aureli, S.; Supino, E.
Publisher
Routledge, Philadelphia, USA
Citation
International Journal of Hospitality & Tourism Administration, 2017, 18, 1, pp 84-109
Abstract

With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological...

Author(s)
Magno, F.; Cassia, F.; Bruni, A.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2018, 24, 2, pp 148-158
Abstract

The objective of the paper is to study the impact that hotel guests reviews posted on consumer-generated websites have on the consumer decision-making process and service expectations. An experimental study has been conducted to test the hypotheses and the research question. 349 young adults were...

Author(s)
Mauri, A. G.; Minazzi, R.
Publisher
Elsevier Ltd, Oxford, UK
Citation
International Journal of Hospitality Management, 2013, 34, pp 99-107
Abstract

Using a hedonic model, we estimate the willingness to pay for different hotel characteristics for a small market environment. We uniquely collected a data set from a meta-booking engine including their detailed customer review ratings compiled from numerous individual hotel search engines. We argue ...

Author(s)
Schamel, G.
Publisher
Elsevier Ltd, Oxford, UK
Citation
International Journal of Hospitality Management, 2012, 31, 4, pp 1113-1118

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