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Leisure Tourism

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Abstract

The purpose of this study is to continue the discussion initiated by Mellinas et al. (2015, 2016) on the effects of the Booking.com rating system and more widely on the use of the OTA as a data source in academic tourism and hospitality research. We enrich and complement the original work by...

Author(s)
Mariani, M. M.; Borghi, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 66, pp 47-52
Abstract

While it is generally accepted that hotel reviews and ratings posted on travel websites drive hotel sales and revenue, the effects of reviews can be parsed into volume (the number of reviews about a hotel) and valence (the ratings in those reviews). This study finds that the two chief aspects of...

Author(s)
Blal, I.; Sturman, M. C.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2014, 55, 4, pp 365-375
Abstract

This study analyses the effects of general versus particular online hotel ratings on their perceived usefulness. The study covers six 4- and 5-star hotels in London. The sample, consisting of 5499 observations, was obtained from Tripadvisor. The study demonstrates convex relationships between...

Author(s)
Park SangWon; Nicolau, J. L.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Annals of Tourism Research, 2017, 62, pp 114-116
Abstract

In this paper, the impact of two service quality metrics (star rating and customer rating) on hotel room sales and prices is investigated. Two of the most popular tourist destinations in the world, Paris and London, are chosen. It is found that a higher customer rating significantly increases the...

Author(s)
Öğüt, H.; Taș, B. K. O.
Publisher
Routledge, Abingdon, UK
Citation
Service Industries Journal, 2012, 32, 2, pp 197-214