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In the digital way of doing business we see a substantial rise of online customer feedback and customer information sharing communities. The role and importance of social media has considerably increased in the past several years and businesses can no longer overlook its impact. For companies, the...

Agušaj, B.; Bazdan, V.; Lujak, Ð.
Sveuciliste u Dubrovniku, Dubrovnik, Croatia
Ekonomska Misao i Praksa, 2017, 26, 1, pp 189-204