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Abstract

This study aimed to analyze the impact of the user-generated content on the management at different categories of Brazilian hotels and to identify the managerial actions taken from these contents. The theoretical reference presented a discussion about the user-generated Content and their influence...

Author(s)
Boaria, F.; Santos, C. A. F. dos
Publisher
Universidade Federal de Minas Gerais, Pampulha, Brazil
Citation
Marketing & Tourism Review, 2018, 3, 3, pp unpaginated
AbstractFull Text

The User Generated Content (UGC) is a significant factor in decision process of buying tourist products, and the hotel segment has been gaining attention in this area. The Theory of Planned Behavior (TPB) - and its three factors: attitude, subjective norms and perceived behavior control - was used...

Author(s)
Mendes-Filho, L.; Carvalho, M. S. D. de
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2014, 23, 3, pp 607-625
Abstract

The literature has recognized the existence of a nonlinear impact of service performance on customer satisfaction. Thus, this study investigates use of the critical incident technique as an input to penalty-reward contrast analysis, showing the nonlinear impact of service quality on customers'...

Author(s)
Tontini, G.; Bento, G. dos S.; Milbratz, T. C.; Volles, B. K.; Ferrari, D.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 66, pp 106-116
Abstract

The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as "reviews" and "notes" are ...

Author(s)
Ramos, M. G.
Publisher
Universidade de Aveiro, Aveiro, Portugal
Citation
Revista Turismo & Desenvolvimento, 2018, No.30, pp 111-124
AbstractFull Text

The present research aims to compare the performance perception of large Brazilian hotels, from the perspective of customers and managers. Since the adequate perception of (dis)satisfaction by the managers allows improvements to be implemented, in order to improve the service provided. For the data ...

Author(s)
Schäfer, J. D.; Bortoluzzi, D. A.; Maier, S. M.; Lunkes, R. J.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2018, 27, 3, pp 666-678
Abstract

In contemporary times, health is becoming a relevant issue, from the perspective of understanding it from the motto of quality of life and not merely the absence of disease. Consequently, there are businesses that offer treatments for the welfare of the human being, being analyzed in the case of...

Author(s)
Manosso, F. C.; Souza e Silva, D. de; Bizinelli, C.; Gândara, J. M.
Publisher
Instituto Superior de Ciencias Educativas (ISCE), Odivelas, Portugal
Citation
Tourism and Hospitality International Journal, 2016, 6, 2, pp 107-125

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