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Leisure Tourism

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Abstract

The development of the Internet and mobile devices enabled the emergence of travel and hospitality review sites, leading to a large number of customer opinion posts. While such comments may influence future demand of the targeted hotels, they can also be used by hotel managers to improve customer...

Author(s)
Calheiros, A. C.; Moro, S.; Rita, P.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 7, pp 675-693
Abstract

Purpose: This study aims to propose a data-driven approach, based on open-source tools, that makes it possible to understand customer satisfaction of the accommodation offer of a whole country. Design/methodology/approach: The method starts by extracting information from all hotels of Portugal...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.; Batista, F.; Ribeiro, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2018, 12, 4, pp 420-426
Abstract

Digital corporations are creating new paths of business driven by consumers empowered by social media. Understanding the role that each feature drawn from online platforms has on price fluctuation is vital for leveraging decision-making. In this study, 5,603 simulations of online reservations from...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 4, pp 443-464
Abstract

Purpose - The aim of this paper is to contribute to the understanding of backpackers's evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach - Scale development took a mixed approach...

Author(s)
Brochado, A.; Rita, P.; Gameiro, C.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 8, pp 1839-1855