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Leisure Tourism

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Abstract

As online reviews, ratings, and helpful votes in e-commerce platforms become industry-centric, this study examines how virtual badges affect the online behavior of reviewers and readers based on status-seeking theory in an online environment. This study finds that online readers prefer reviews with ...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 4, pp 440-452
Abstract

Incentive hierarchies are routinely adopted by websites that rely on user-generated content (UGC). They aim to motivate users to contribute by awarding them increasingly higher status on the platform after more and more difficult goals have been achieved. However, whether or not such functionality...

Author(s)
Liu XianWei; Schuckert, M.; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 3, pp 279-292
Abstract

This special issue discusses e-business applications in hospitality management. The issue consists of five full papers and one research note. The first paper discusses the role of user-generated contents in tourists' information search and travel behavior. The second paper presents the findings of...

Author(s)
Law, R.
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2009, 18, 8, pp 741-858
Abstract

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Author(s)
Liang Sai; Schuckert, M.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 953-977
Abstract

Online ratings and online reputation management are becoming increasingly popular and important. With this increasing importance, attempts to manipulate online reviews through fake reviews have become more prevalent. Suspicious online reviews (ratings) exist on many e-commerce platforms, but these...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2016, 21, 3, pp 259-272
Abstract

Hotel ratings given by reviewers on travel-related social media sites are generally perceived as symmetric. Using the perspective of positive-negative asymmetry, we challenge this perception by comparing the prevalence of single- and dual-valence reviews associated with opposite hotel ratings....

Author(s)
Fong HocNang [Fong, H. N. L. ]; Lei SutIeng [Lei, S. I. S. ]; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 1, pp 67-82
Abstract

Purpose - This study aims to investigate the impacts of online review and source features upon travelers' online hotel booking intentions. Design/methodology/approach - This study developed a research model and empirically examined the model by collecting data from business travelers in the...

Author(s)
Zhao XinYuan; Wang Liang; Guo Xiao; Law, R.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 6, pp 1343-1364
Abstract

Managerial response plays an important role in bridging customers and hotel managers in the online environment. Extant studies have examined the effect of managerial response on online reputation, customer satisfaction, and customer revisits, among others. However, the actual response behavior of...

Author(s)
Liu XianWei; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 468-470
Abstract

The fast adoption of the smartphone and its associated applications (apps) is changing the landscape of the hospitality industry in terms of marketing and distribution. Within this context, understanding the current capabilities of smartphone apps and user experience of these apps can help the...

Author(s)
Wang Dan; Xiang Zheng; Law, R.; Ki TangPui
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 3, pp 291-313
Abstract

With the growing influence of online reviews, more hotels are adopting online response management, but whether this works and benefits a hotel has rarely been studied. In this research, we study the impact of response management on hotel online ratings using data retrieved from TripAdvisor with a...

Author(s)
Liu XianWei; Schuckert, M.; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 8, pp 1069-1080

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