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Electronic Word-of-Mouth and Consumer Generated Media (CGM) have become important aspects of the hospitality and tourism marketing mix. This research looked at hotel reviews on the CGM review-site TripAdvisor to determine the influence loyalty to a hotel brand has upon postings. From the...

Litvin, S. W.; Dowling, K. M.
Routledge, Abingdon, UK
Current Issues in Tourism, 2018, 21, 8, pp 842-846