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Leisure Tourism

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Abstract

Online customer reviews are increasingly used by travelers to inform their purchase decisions. However, the vast amount of reviews available nowadays may increase travellers' effort in information processing. In order to facilitate traveller's decisions, social commerce organizations must help...

Author(s)
Filieri, R.; Raguseo, E.; Vitari, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 333-341
Abstract

The concept of business travelers' satisfaction is acknowledged as the most important component to the success of hoteliers around the globe. Yet, the extant literature is largely focused on the context of Western countries. A better awareness of business travelers' satisfaction in non-Western...

Author(s)
Herjanto, H.; Erickson, E.; Calleja, N. F.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 3, pp 259-275
AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
Abstract

This paper sheds light on ways travellers' rating patterns in the hotel review website TripAdvisor differ between independent and chain hotels. To delve deeper, travellers were classified according to their profiles, namely, business, couple, family, friend and solo. Besides, hotels straddled...

Author(s)
Snehasish Banerjee; Chua, A. Y. K.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2016, 53, pp 125-131
Abstract

Purpose - The aim of this paper is to contribute to the understanding of backpackers's evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach - Scale development took a mixed approach...

Author(s)
Brochado, A.; Rita, P.; Gameiro, C.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 8, pp 1839-1855
Abstract

Hotel managers continue to find ways to understand traveler preferences, with the aim of improving their strategic planning, marketing, and product development. Traveler preference is unpredictable; for example, hotel guests used to prefer having a telephone in the room, but now favor fast Internet ...

Author(s)
Li Gang; Law, R.; Huy Quan Vu; Rong Jia; Zhao XinYuan
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2015, 46, pp 311-321
Abstract

Travelers' hotel booking behaviors increasingly depend on peers' opinions and online ratings. This study investigates the effects of online hotel ratings on travelers' attitudes toward the hotel and booking intentions, using a 2×2 experimental research design. The results suggest that online rating ...

Author(s)
Casaló, L. V.; Flavián, C.; Guinalíu, M.; Ekinci, Y.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 49, pp 28-36
AbstractFull Text

This paper investigates the attitudes of different groups of travellers for and against the disintermediation of travel agencies. In the travel and tourism sector, the way in which people plan, buy and consume tourism products has been deeply transformed by the Internet and user-generated content...

Author(s)
Chiappa, G. del; Lorenzo-Romero, C.; Gallarza, M. G.
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2015, 9, pp 129-143
Abstract

In New York City (NYC), one of the world's top tourism destinations, bed bugs have reemerged as a challenge to the hospitality industry regardless of a hotel's star rating, location, ranking, or other. Given this growing tourism and hospitality management problem, the purpose of this study was to...

Author(s)
Liu, B. J.; Pennington-Gray, L.; Donohoe, H.; Omodior, O.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2015, 20, 2, pp 243-250
AbstractFull Text

The User Generated Content (UGC) is a significant factor in decision process of buying tourist products, and the hotel segment has been gaining attention in this area. The Theory of Planned Behavior (TPB) - and its three factors: attitude, subjective norms and perceived behavior control - was used...

Author(s)
Mendes-Filho, L.; Carvalho, M. S. D. de
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2014, 23, 3, pp 607-625

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