Cookies on Leisure Tourism

Like most websites we use cookies. This is to ensure that we give you the best experience possible.

 

Continuing to use www.cabi.org  means you agree to our use of cookies. If you would like to, you can learn more about the cookies we use.

Leisure Tourism

Your source for all tourism, leisure and hospitality information

>>> Sign up to receive our Leisure, Hospitality & Tourism e-newsletter, book alerts, and offers <<<

Results per page:

Search results

Abstract

Online reviews left by guests have business value in terms of understanding customers' perceptions of hotels' product and service attributes. By focusing on customers' textual reviews through a text-mining approach (specifically, latent semantic analysis) and statistical tests, this study examined...

Author(s)
Xu Xun
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2019, 43, 1, pp 141-163
Abstract

This study employed netnography for data collection and was based on online reviews about tourists' hotel experiences in Vaasa, Finland that were posted on the travel site TripAdvisor. The study sheds light on the value dimensions that contribute to value co-creation and guests' well-being in...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2019, 30, 1, pp 140-142
Abstract

Purpose: This paper aims to understand how guests' trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest satisfaction and word of mouth (WOM) recommendation. Design/methodology/approach: Using TripAdvisor, 25 Singaporean...

Author(s)
Rajesh Rajaguru; Hassanli, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 5, pp 2268-2286
Abstract

The purpose of the study is to analyse the eco-sensitive hotel guest room experience and its impact on room selection recommendation. Room tips reviews of an eco-sensitive hotel featuring in TripAdvisor were taken for content analysis. The study result indicates that majority of guest provided...

Author(s)
Sudhagar, D. P.
Publisher
Inderscience, Olney, UK
Citation
International Journal of Knowledge Management in Tourism and Hospitality, 2018, 2, 1, pp 1-11
Abstract

The objective of this study was to propose and test a methodology that allow destination managers and hoteliers improve the allocation of resources. For this purpose, this paper analysed the impact of both establishment (e.g. category, size and location) and assessment variables of services...

Author(s)
Soler, I. P.; Gemar, G.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 126-137
AbstractFull Text

The present research aims to compare the performance perception of large Brazilian hotels, from the perspective of customers and managers. Since the adequate perception of (dis)satisfaction by the managers allows improvements to be implemented, in order to improve the service provided. For the data ...

Author(s)
Schäfer, J. D.; Bortoluzzi, D. A.; Maier, S. M.; Lunkes, R. J.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2018, 27, 3, pp 666-678
Abstract

Hotel service levels and pricing range are often denoted by the "star" rating system predominant in that country. This rating system depends considerably on travel agencies to disseminate information to consumers to assist them in their hotel selection. Given the popularity of online travel...

Author(s)
Leung, R.; Au, N.; Liu JianWei; Law, R.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2018, 24, 2, pp 103-117
Abstract

The online reviews literature has tended to focus on exploring perspectives such as the recipient's attitude, reviews' message-based factors, reviews' trustworthiness, and hotel sales. But research fails to address the underlying processes of consumer distrust of online hotel reviews. Based on a...

Author(s)
Ahmad, W.; Sun Jin
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 71, pp 77-90
Abstract

The present study utilized netnography to explore tourists' memorable hotel experiences. Customer-generated content on TripAdvisor was analysed for identifying the components that contribute to tourists' memorable hotel experiences in Helsinki and Rovaniemi, in Finland. Ten keywords "memorable",...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 1, pp 108-128
Abstract

Online evaluations are one of the most important innovations in tourism in recent years, often combining a review/rating (business-specific evaluation) and a ranking (inter-business comparison). As online reputation determines economic success, tourism managers may be tempted to manipulate online...

Author(s)
Gössling, S.; Hall, C. M.; Andersson, A. C.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2018, 21, 5, pp 484-503

Refine Results

Sort Order
Author
Geographical Location
Item Type
Language
Subject Topics