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Abstract

This paper proposes a methodology for conducting importance-performance analysis (IPA) through online reviews. The methodology is composed of three stages: (1) mining useful information from online reviews, (2) estimating each attribute's performance and importance, and (3) constructing IPA plot,...

Author(s)
Bi JianWu; Liu Yang; Fan ZhiPing; Zhang Jin
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 460-478
Abstract

This study sought to assess customers' willingness to pay for a wide variety of characteristics and attributes of hotels in Portugal's Algarve region. After collecting nearly all the information available on TripAdvisor for hotels in this region, a hedonic pricing model was developed using a...

Author(s)
Soler, I. P.; Gemar, G.; Correia, M. B.; Serra, F.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 311-321
Abstract

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Author(s)
Liang Sai; Schuckert, M.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 953-977
Abstract

The purpose of this study is to continue the discussion initiated by Mellinas et al. (2015, 2016) on the effects of the Booking.com rating system and more widely on the use of the OTA as a data source in academic tourism and hospitality research. We enrich and complement the original work by...

Author(s)
Mariani, M. M.; Borghi, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 66, pp 47-52
Abstract

Developments in ICT and the massive growth in social media usage have increased the availability of data on travel behaviour. This brings an array of new possibilities to improve destination management through Data-driven decisions. This data, however, needs to be analysed and interpreted in order...

Author(s)
Zee, E. van der; Bertocchi, D.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 20, 1/4, pp 153-180
Abstract

Purpose: The purpose of this paper is to introduce a new multiple imputation method that can effectively manage missing values in online review data, thereby allowing the online review analysis to yield valid results by using all available data. Design/methodology/approach: This study develops a...

Author(s)
Kim JeWoo; Im JongHo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 11, pp 3250-3267
Abstract

This study conceptualizes e-service quality with respect to a hotel website and develops a corresponding measurement scale. Using a mixed methodology research design, 29 semi-structured interviews first defined customers' perceptions of hotel websites and identified the important areas for...

Author(s)
Hahn SongEe; Sparks, B.; Wilkins, H.; Jin Xin
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 7, pp 694-716
Abstract

This study examines the influence of hotels' green practices, recent amenities, and traditionally salient attributes on customers' overall online evaluation, revisit intention and hotel performance. The researchers acquired data from more than one hundred US hotels located across different states...

Author(s)
Kim WooGon; Li Jun; Han JinSoo; Kim YunKyong
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism Economics, 2017, 23, 3, pp 577-593
Abstract

Purpose: This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers' helpfulness perceptions. In particular, this study develops and tests hypotheses analyzing empirical data with a text-mining method in the context of hotels to investigate how review...

Author(s)
Lee MinWoo; Jeong MiYoung; Lee JongSeo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 762-783
Abstract

With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived...

Author(s)
Kim SeoYeon; Kim JongUk; Park SangCheol
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2017, 9, 12, pp 2262

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