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Leisure Tourism

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Abstract

User-generated review of hotels plays an important role in the e-commerce and big data era. The digital and big data era has created novel sources of information that can be used by scholars for knowledge creation, business intelligence, and bringing meaning into unstructured big data. In addition...

Author(s)
Kuhzady, S.; Ghasemi, V.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2019, 24, 1, pp 69-79
Abstract

Customer online reviews of hotels have significant business value in the e-commerce and big data era. Online textual reviews have an open-structured form, and the technical side, namely the linguistic attributes of online textual reviews, is still largely under-explored. Using a sample of 127,629...

Author(s)
Zhao YaBing; Xu Xun; Wang MingShu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 76, Part A, pp 111-121
Abstract

Electronic Word-of-Mouth and Consumer Generated Media (CGM) have become important aspects of the hospitality and tourism marketing mix. This research looked at hotel reviews on the CGM review-site TripAdvisor to determine the influence loyalty to a hotel brand has upon postings. From the...

Author(s)
Litvin, S. W.; Dowling, K. M.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2018, 21, 8, pp 842-846
Abstract

This study conceptualizes e-service quality with respect to a hotel website and develops a corresponding measurement scale. Using a mixed methodology research design, 29 semi-structured interviews first defined customers' perceptions of hotel websites and identified the important areas for...

Author(s)
Hahn SongEe; Sparks, B.; Wilkins, H.; Jin Xin
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 7, pp 694-716
Abstract

As online reviews, ratings, and helpful votes in e-commerce platforms become industry-centric, this study examines how virtual badges affect the online behavior of reviewers and readers based on status-seeking theory in an online environment. This study finds that online readers prefer reviews with ...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 4, pp 440-452
Abstract

Incentive hierarchies are routinely adopted by websites that rely on user-generated content (UGC). They aim to motivate users to contribute by awarding them increasingly higher status on the platform after more and more difficult goals have been achieved. However, whether or not such functionality...

Author(s)
Liu XianWei; Schuckert, M.; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 3, pp 279-292
Abstract

Online ratings and online reputation management are becoming increasingly popular and important. With this increasing importance, attempts to manipulate online reviews through fake reviews have become more prevalent. Suspicious online reviews (ratings) exist on many e-commerce platforms, but these...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2016, 21, 3, pp 259-272
Abstract

Purpose - The aim of this paper is to examine the impact of three main technologies on converting browsers into customers: impact of review rating (location rating and service rating), recommendation and search listings. Design/methodology/approach - This paper estimates conversion rate model...

Author(s)
Cezar, A.; Ögüt, H.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 2, pp 286-304
Abstract

The eight papers in this collection deal with: the meaning of travel; the role of self-reflection in backpackers' personal development; brand extension for hotels; the intention to use tourism applications; the credibility of tourism e-commerce platform online reviews; online customer experience...

Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2016, 31, 11, pp 14-31, 55-106, 117-127
Abstract

The papers published in this volume are extended versions of selected research papers among the many contributions presented at ENTER2015 eTourism Conference. This collection of five articles provides a selection of the latest research on applications of ICT in travel and tourism. The first three...

Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2015, 15, 4, pp 287-410

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