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Leisure Tourism

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Abstract

Online customer reviews are increasingly used by travelers to inform their purchase decisions. However, the vast amount of reviews available nowadays may increase travellers' effort in information processing. In order to facilitate traveller's decisions, social commerce organizations must help...

Author(s)
Filieri, R.; Raguseo, E.; Vitari, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 333-341
Abstract

The purpose of the study is to analyse the eco-sensitive hotel guest room experience and its impact on room selection recommendation. Room tips reviews of an eco-sensitive hotel featuring in TripAdvisor were taken for content analysis. The study result indicates that majority of guest provided...

Author(s)
Sudhagar, D. P.
Publisher
Inderscience, Olney, UK
Citation
International Journal of Knowledge Management in Tourism and Hospitality, 2018, 2, 1, pp 1-11
Abstract

This paper reports on two experimental studies in which we measured the effects of positive and negative evaluations of hotel attributes in online customer reviews on travelers' decision-making processes. First, we disentangled the impact of guest evaluations of three different types of hotel...

Author(s)
Roozen, I.; Raedts, M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 8, pp 973-996
Abstract

The objective of this study was to propose and test a methodology that allow destination managers and hoteliers improve the allocation of resources. For this purpose, this paper analysed the impact of both establishment (e.g. category, size and location) and assessment variables of services...

Author(s)
Soler, I. P.; Gemar, G.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 126-137
Abstract

This study aimed to analyze the impact of the user-generated content on the management at different categories of Brazilian hotels and to identify the managerial actions taken from these contents. The theoretical reference presented a discussion about the user-generated Content and their influence...

Author(s)
Boaria, F.; Santos, C. A. F. dos
Publisher
Universidade Federal de Minas Gerais, Pampulha, Brazil
Citation
Marketing & Tourism Review, 2018, 3, 3, pp unpaginated
Abstract

Online evaluations are one of the most important innovations in tourism in recent years, often combining a review/rating (business-specific evaluation) and a ranking (inter-business comparison). As online reputation determines economic success, tourism managers may be tempted to manipulate online...

Author(s)
Gössling, S.; Hall, C. M.; Andersson, A. C.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2018, 21, 5, pp 484-503
Abstract

As an information source, hotel review websites are growing in importance for both guests and service providers. The greater reliance on this type of user-generated content indicates an increasing need for knowledge regarding its quality. In the present study, a comprehensive theory-based...

Author(s)
Tanner, M. B.; Hämmerli, S. J.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 4, pp 518-528
Abstract

This study examines an "evaluation nudge" in which consumers' preferences for tourism products are dependent on whether the online information about alternative products is presented jointly (joint evaluation mode) or separately (separate evaluation mode). Utilizing two studies, relationship...

Author(s)
Tan HuiMin; Lv XingYang; Liu XiaoYan; Gursoy, D.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 65, pp 29-40
Abstract

E-commerce websites are increasingly interested in how to effectively utilize online reviews to positively influence consumer decisions. One potential mechanism is providing socio-demographic information about reviewers along with the reviews. This study investigates how consumer decision outcome...

Author(s)
Su WanTing; Lehto, M. R.; Lehto, X. Y.; Yi JiSoo; Shi Zhi; Liu XiaoYu
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Quality Assurance in Hospitality & Tourism, 2017, 18, 3, pp 328-353
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405

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