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Leisure Tourism

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Abstract

This study sought to assess customers' willingness to pay for a wide variety of characteristics and attributes of hotels in Portugal's Algarve region. After collecting nearly all the information available on TripAdvisor for hotels in this region, a hedonic pricing model was developed using a...

Author(s)
Soler, I. P.; Gemar, G.; Correia, M. B.; Serra, F.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 311-321
Abstract

Purpose: Drawing upon Baudrillard's concept of sign-value, this study aims to investigate consumer behavior and sign perception in visitor attractions. Design/methodology/approach: By adopting netnography, 133 customer-to-customer reviews sourced from TripAdvisor were analyzed regarding visitors'...

Author(s)
Paraskevaidis, P.; Weidenfeld, A.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 4, pp 1937-1955
Abstract

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Author(s)
Liang Sai; Schuckert, M.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 953-977
Abstract

Purpose: This study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions. Design/methodology/approach: The author collected data from online reviews of travelers in various travel group...

Author(s)
Xu Xun
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 3, pp 1663-1685
Abstract

Purpose: The purpose of this paper is to examine guests' experiences at green hotels and the impact of green experience on customer satisfaction. Design/methodology/approach: A total of 727 green reviews (reviews on green experiences) of the top ten green hotels in the USA were downloaded from ...

Author(s)
Yu YiXiu; Li Xu; Jai TunMin
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 5, pp 1340-1361
Abstract

Purpose: This study aims to assess international customers' experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach: Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai's superior hotels. The reviews...

Author(s)
Wu MaoYing; Pearce, P.; Dong Wang
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 4, pp 1096-1115
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

Purpose: This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers' helpfulness perceptions. In particular, this study develops and tests hypotheses analyzing empirical data with a text-mining method in the context of hotels to investigate how review...

Author(s)
Lee MinWoo; Jeong MiYoung; Lee JongSeo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 762-783
Abstract

A two-stage stochastic programming model to determine an optimal sequencing of hotels, with the online review selection provided by online travel agencies (OTAs), is developed. The multi-attributes of hotels and online reviews containing various indicators (e.g., location and service) are all...

Author(s)
Rianthong, N.; Dumrongsiri, A.; Kohda, Y.
Publisher
Elsevier B. V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2016, 20, pp 55-65
Abstract

Hotel classification systems have been questioned on some occasions due to the loss of credibility of stars as a quality standard and because they are sometimes subject to outdated criteria. In any case, this system allows reducing the adverse effects of asymmetric information, characterized in a...

Author(s)
Martin-Fuentes, E.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2016, 29, pp 126-134

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