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Leisure Tourism

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Abstract

Online reviews left by guests have business value in terms of understanding customers' perceptions of hotels' product and service attributes. By focusing on customers' textual reviews through a text-mining approach (specifically, latent semantic analysis) and statistical tests, this study examined...

Author(s)
Xu Xun
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2019, 43, 1, pp 141-163
Abstract

This study employed netnography for data collection and was based on online reviews about tourists' hotel experiences in Vaasa, Finland that were posted on the travel site TripAdvisor. The study sheds light on the value dimensions that contribute to value co-creation and guests' well-being in...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2019, 30, 1, pp 140-142
Abstract

User-generated review of hotels plays an important role in the e-commerce and big data era. The digital and big data era has created novel sources of information that can be used by scholars for knowledge creation, business intelligence, and bringing meaning into unstructured big data. In addition...

Author(s)
Kuhzady, S.; Ghasemi, V.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2019, 24, 1, pp 69-79
Abstract

Opinions published online about a given experience are known to influence consumers' decisions. However, such opinions reflect different degrees of engagement which may affect the decisions in different forms. The aim of this study is to analyze the dimensions of online customer engagement and...

Author(s)
Bilro, R. G.; Loureiro, S. M. C.; Guerreiro, J.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2019, 28, 2, pp 147-171
Abstract

This paper has measured the effects of antecedents of electronic word of mouth (eWOM) on Consumer Based Brand Equity (CBBE) for branded hotels. The hypotheses and a conceptual framework were developed based on the review of extant literature and qualitative study which were empirically tested using ...

Author(s)
Charu Sijoria; Srabanti Mukherjee; Biplab Datta
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2019, 28, 1, pp 1-27
Abstract

Customer online reviews of hotels have significant business value in the e-commerce and big data era. Online textual reviews have an open-structured form, and the technical side, namely the linguistic attributes of online textual reviews, is still largely under-explored. Using a sample of 127,629...

Author(s)
Zhao YaBing; Xu Xun; Wang MingShu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 76, Part A, pp 111-121
Abstract

Purpose: This study aims to propose a data-driven approach, based on open-source tools, that makes it possible to understand customer satisfaction of the accommodation offer of a whole country. Design/methodology/approach: The method starts by extracting information from all hotels of Portugal...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.; Batista, F.; Ribeiro, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2018, 12, 4, pp 420-426
Abstract

Disruption of existing industries by peer-to-peer sharing economy platforms, like Airbnb, has received extensive media attention primarily regarding the regulatory and the social aspects of the sharing economy. In this paper, we examine the substitution and complementary effects of Airbnb supply on ...

Author(s)
Blal, I.; Manisha Singal; Templin, J.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 73, pp 85-92
Abstract

Purpose: This study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions. Design/methodology/approach: The author collected data from online reviews of travelers in various travel group...

Author(s)
Xu Xun
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 3, pp 1663-1685
AbstractFull Text

European countries do not have the same hotel classification system. Therefore, the criteria and requirements used to assign star ratings to hotels do not concur among the different countries. There have been some criticisms about the way hotel stars are assigned, because the requirements do not...

Author(s)
Martin-Fuentes, E.; Mateu, C.; Fernandez, C.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2018, 42, pp 305-316, 639-642

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