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Leisure Tourism

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Abstract

Online customer reviews are increasingly used by travelers to inform their purchase decisions. However, the vast amount of reviews available nowadays may increase travellers' effort in information processing. In order to facilitate traveller's decisions, social commerce organizations must help...

Author(s)
Filieri, R.; Raguseo, E.; Vitari, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 333-341
Abstract

As peer-to-peer (P2P) accommodations have grown exponentially, it is critical to understand motivations for guests to choose a P2P accommodation instead of a hotel. The current study seeks to understand these motivations by using mixed-methods approach to compare online reviews for P2P...

Author(s)
Belarmino, A.; Whalen, E.; Koh Yoon; Bowen, J. T.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 1, pp 1-7
Abstract

Knowledge about where tourists stay during their trips, and at what time of year, is important to destination marketing, management, and planning. However, analysis of the spatial and temporal accommodation patterns of tourists often requires comprehensive data sets, advanced analytical techniques, ...

Author(s)
Ye HaoBin [Ye, H. B. B. ]; Luo JianMing; Vu HuyQuan
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 288-299
Abstract

Online reviews are one of the main influencers of hotel purchase decisions. This study performs an analysis of reviews extracted from well-known online review sources in combination with hotel sales data and concludes that ratings differ according to the language of reviews. Data science tools have ...

Author(s)
Antonio, N.; Almeida, A. de; Nunes, L.; Batista, F.; Ribeiro, R.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 157-185
Abstract

This study examines an "evaluation nudge" in which consumers' preferences for tourism products are dependent on whether the online information about alternative products is presented jointly (joint evaluation mode) or separately (separate evaluation mode). Utilizing two studies, relationship...

Author(s)
Tan HuiMin; Lv XingYang; Liu XiaoYan; Gursoy, D.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 65, pp 29-40
Abstract

Due to the experiential nature of travel-related products, online reviews have become an increasingly popular information source in travel planning and have a profound effect on consumers' buying decisions, particularly in hotel booking. On the basis of homophily and similarity-attraction theory,...

Author(s)
Chan ChengChu [Chan, C. C. I. ]; Lam, L. W.; Chow, C. W. C.; Fong HocNang [Fong, H. N. L. ]; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 66, pp 54-65
Abstract

This study leveraged the advantages of user-generated reviews with the aim of offering new insights into the determinants of hotel customer satisfaction by discriminating among customers by language group. From a collection of 412,784 user-generated reviews on TripAdvisor for 10,149 hotels from...

Author(s)
Liu Yong; Teichert, T.; Rossi, M.; Li HongXiu; Hu Feng
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 59, pp 554-563
Abstract

The growing number of tourists in Spain, as well as a greater number of shorter trips a year, has allowed the development of rural, cultural and gastronomic tourism, supplementing the predominant sun and beach destinations. Also, the set of public administrations and private companies (wineries,...

Author(s)
Arroyo Cañada, F. J.; Gil Lafuente, J.
Publisher
Instituto Superior de Ciencias Educativas (ISCE), Odivelas, Portugal
Citation
Tourism and Hospitality International Journal, 2016, 6, 2, pp 27-41
Abstract

In recent years, much has been said about online consumer-generated feedback. Concern typically emerges regarding consumer decision-making as well as the preservation of an organization's image. Additionally, a company's financial performance can be affected by customer online ratings. The present...

Author(s)
Torres, E. N.; Singh, D.; Robertson-Ring, A.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 50, pp 77-83
Abstract

Purpose - This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by review sites (electronic word-of-mouth [eWOM]) which have immense experience of hotels but cannot know the...

Author(s)
Duffy, A.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2015, 6, 2, pp 127-144

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