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Leisure Tourism

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Abstract

Online customer reviews are increasingly used by travelers to inform their purchase decisions. However, the vast amount of reviews available nowadays may increase travellers' effort in information processing. In order to facilitate traveller's decisions, social commerce organizations must help...

Author(s)
Filieri, R.; Raguseo, E.; Vitari, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 333-341
Abstract

This paper has measured the effects of antecedents of electronic word of mouth (eWOM) on Consumer Based Brand Equity (CBBE) for branded hotels. The hypotheses and a conceptual framework were developed based on the review of extant literature and qualitative study which were empirically tested using ...

Author(s)
Charu Sijoria; Srabanti Mukherjee; Biplab Datta
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2019, 28, 1, pp 1-27
Abstract

Although the impacts of reviews provided by reviewers with expertise are well documented, the literature lacks empirical research on how such reviews are longitudinally linked to performance indicators and whether management responses to such reviews lead to differential impacts on these...

Author(s)
Xie, K. L.; So KamFung [So, K. F. K. ]
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2018, 42, 8, pp 1187-1209
Abstract

Consumers within the tourism industry have become increasingly dependent upon electronic word-of-mouth, such as online reviews, when making purchase decisions. Previous research in this area has explored the importance of textual content within online consumer reviews; however, little research has...

Author(s)
Djafarova, E.; Deluce, B.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2018, 23, 3, pp 323-335
Abstract

This article empirically examines and validates a research framework that gives key insights into the influential role played by salient characteristics of online reviews, namely helpfulness (how helpful a review is) and advocacy (whether the review explicitly approves or rejects the brand), on...

Author(s)
Tathagata Ghosh
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 3, pp 299-322
Abstract

E-commerce websites are increasingly interested in how to effectively utilize online reviews to positively influence consumer decisions. One potential mechanism is providing socio-demographic information about reviewers along with the reviews. This study investigates how consumer decision outcome...

Author(s)
Su WanTing; Lehto, M. R.; Lehto, X. Y.; Yi JiSoo; Shi Zhi; Liu XiaoYu
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Quality Assurance in Hospitality & Tourism, 2017, 18, 3, pp 328-353
Abstract

In the digital way of doing business we see a substantial rise of online customer feedback and customer information sharing communities. The role and importance of social media has considerably increased in the past several years and businesses can no longer overlook its impact. For companies, the...

Author(s)
Agušaj, B.; Bazdan, V.; Lujak, Ð.
Publisher
Sveuciliste u Dubrovniku, Dubrovnik, Croatia
Citation
Ekonomska Misao i Praksa, 2017, 26, 1, pp 189-204
Abstract

This study analyses the effects of general versus particular online hotel ratings on their perceived usefulness. The study covers six 4- and 5-star hotels in London. The sample, consisting of 5499 observations, was obtained from Tripadvisor. The study demonstrates convex relationships between...

Author(s)
Park SangWon; Nicolau, J. L.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Annals of Tourism Research, 2017, 62, pp 114-116
Abstract

Consumer-generated content has provided an important new information medium for tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate, select and share experiences about tourism. Research in this area has largely focused on quantitative ratings provided on...

Author(s)
Guo Yue; Barnes, S. J.; Jia Qiong
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 59, pp 467-483
Abstract

Online consumer reviews have been studied for various research problems in hospitality and tourism. However, existing studies using review data tend to rely on a single data source and data quality is largely anecdotal. This greatly limits the generalizability and contribution of social media...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 58, pp 51-65

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