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Leisure Tourism

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Abstract

Purpose: The purpose of this study is to delineate the role of wine at hotels from the customer's perspective by analyzing New York City hotel reviews posted on TripAdvisor. Design/methodology/approach: This study used content analysis to study 26,831 wine-relevant reviews that had been posted on ...

Author(s)
Hsieh YuChin [Hsieh, Y. C. J. ]; Lee ZuiChih; Yin Ping
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Wine Business Research, 2019, 31, 1, pp 89-108
Abstract

Online reviews left by guests have business value in terms of understanding customers' perceptions of hotels' product and service attributes. By focusing on customers' textual reviews through a text-mining approach (specifically, latent semantic analysis) and statistical tests, this study examined...

Author(s)
Xu Xun
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2019, 43, 1, pp 141-163
Abstract

This paper focuses on the managerial response system which is prevalent in online travel websites like TripAdvisor and Booking.com. Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. One aspect which...

Author(s)
Liang Sai; Li Hui
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 215-223
Abstract

Following the idiom "A picture is worth a thousand words", recent tourism and hospitality research has adopted deep learning techniques to better understand the content and effect of photographs. This exploratory study delves into image content, to learn which sets of images relate to positive and...

Author(s)
Zach, F. J.; Ma YuFeng; Fox, E. A.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 156-164
Abstract

Opinions published online about a given experience are known to influence consumers' decisions. However, such opinions reflect different degrees of engagement which may affect the decisions in different forms. The aim of this study is to analyze the dimensions of online customer engagement and...

Author(s)
Bilro, R. G.; Loureiro, S. M. C.; Guerreiro, J.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2019, 28, 2, pp 147-171
Abstract

This paper has measured the effects of antecedents of electronic word of mouth (eWOM) on Consumer Based Brand Equity (CBBE) for branded hotels. The hypotheses and a conceptual framework were developed based on the review of extant literature and qualitative study which were empirically tested using ...

Author(s)
Charu Sijoria; Srabanti Mukherjee; Biplab Datta
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2019, 28, 1, pp 1-27
Abstract

Although the impacts of reviews provided by reviewers with expertise are well documented, the literature lacks empirical research on how such reviews are longitudinally linked to performance indicators and whether management responses to such reviews lead to differential impacts on these...

Author(s)
Xie, K. L.; So KamFung [So, K. F. K. ]
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2018, 42, 8, pp 1187-1209
Abstract

The primary purpose of this study is to investigate guests' perception of green hotels through a content analysis of online hotel reviews. A total of 7370 comments were collected, and 737 green comments were analyzed based on TripAdvisor's top 10 green hotels. Our results indicate that the majority ...

Author(s)
Yi SungPo; Li Xu; Jai TunMin
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2018, 18, 2, pp 191-202
Abstract

With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological...

Author(s)
Magno, F.; Cassia, F.; Bruni, A.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2018, 24, 2, pp 148-158
AbstractFull Text

Though the mid-scale hotel business is still in its infancy in China, it has become a new growing competitive market attracting a variety of international hotel brands. Moreover, from the academic perspective, mid-scale hotel business is seldom discussed in the Eastern context. This study attempts...

Author(s)
Yue, M.; Xu, S.
Publisher
Taylor's University, Selangor, Malaysia
Citation
Asia-Pacific Journal of Innovation in Hospitality and Tourism, 2018, 7, 1, pp 71-84

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