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Abstract

The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as "reviews" and "notes" are ...

Author(s)
Ramos, M. G.
Publisher
Universidade de Aveiro, Aveiro, Portugal
Citation
Revista Turismo & Desenvolvimento, 2018, No.30, pp 111-124
Abstract

This paper reports on two experimental studies in which we measured the effects of positive and negative evaluations of hotel attributes in online customer reviews on travelers' decision-making processes. First, we disentangled the impact of guest evaluations of three different types of hotel...

Author(s)
Roozen, I.; Raedts, M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 8, pp 973-996
Abstract

Electronic word of mouth (eWOM) is of recent and considerable importance in tourism, particularly because of the intangible nature of the industry. Users' online reviews are a source of information for other consumers, who take them into account before making a reservation at a lodging property....

Author(s)
Martin-Fuentes, E.; Mateu, C.; Fernandez, C.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2018, 23, 1, pp 1-15
Abstract

This study aimed to analyze the impact of the user-generated content on the management at different categories of Brazilian hotels and to identify the managerial actions taken from these contents. The theoretical reference presented a discussion about the user-generated Content and their influence...

Author(s)
Boaria, F.; Santos, C. A. F. dos
Publisher
Universidade Federal de Minas Gerais, Pampulha, Brazil
Citation
Marketing & Tourism Review, 2018, 3, 3, pp unpaginated
Abstract

Digital corporations are creating new paths of business driven by consumers empowered by social media. Understanding the role that each feature drawn from online platforms has on price fluctuation is vital for leveraging decision-making. In this study, 5,603 simulations of online reservations from...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 4, pp 443-464
Abstract

This article empirically examines and validates a research framework that gives key insights into the influential role played by salient characteristics of online reviews, namely helpfulness (how helpful a review is) and advocacy (whether the review explicitly approves or rejects the brand), on...

Author(s)
Tathagata Ghosh
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 3, pp 299-322
Abstract

Due to the experiential nature of travel-related products, online reviews have become an increasingly popular information source in travel planning and have a profound effect on consumers' buying decisions, particularly in hotel booking. On the basis of homophily and similarity-attraction theory,...

Author(s)
Chan ChengChu [Chan, C. C. I. ]; Lam, L. W.; Chow, C. W. C.; Fong HocNang [Fong, H. N. L. ]; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 66, pp 54-65
Abstract

The current research examines the novel impact of an online review's language style (figurative vs. literal) on consumers' attitudes towards a hotel and their reservation intention. Previous marketing research advocated for the use of figurative language to advertise hedonic consumptions. Yet, we...

Author(s)
Wu, L.; Shen Han; Fan, A.; Mattila, A. S.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 59, pp 590-596
Abstract

With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived...

Author(s)
Kim SeoYeon; Kim JongUk; Park SangCheol
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2017, 9, 12, pp 2262
Abstract

The current paper focuses on a lucrative, but a relatively unknown Russian market. Content analysis of online reviews from three review websites is conducted and the important hotel attributes for Russian visitors to Hong Kong are identified. The results demonstrate that Russian guests, as with...

Author(s)
Tolkach, D.; Tse, T. S. M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of China Tourism Research, 2016, 12, 3/4, pp 331-354

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