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AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
Abstract

In New York City (NYC), one of the world's top tourism destinations, bed bugs have reemerged as a challenge to the hospitality industry regardless of a hotel's star rating, location, ranking, or other. Given this growing tourism and hospitality management problem, the purpose of this study was to...

Author(s)
Liu, B. J.; Pennington-Gray, L.; Donohoe, H.; Omodior, O.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2015, 20, 2, pp 243-250
Abstract

The increasing trend in social media changes the landscape of crisis communication and thus, calls for innovation in hotel crisis management practices. This research examined how New York City hotels responded to recent issues surrounding the bed bug crisis on the social media site TripAdviosr....

Author(s)
Liu, B. J.; Kim, H.; Pennington-Gray, L.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 47, pp 76-84