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AbstractFull Text

The present research aims to compare the performance perception of large Brazilian hotels, from the perspective of customers and managers. Since the adequate perception of (dis)satisfaction by the managers allows improvements to be implemented, in order to improve the service provided. For the data ...

Author(s)
Schäfer, J. D.; Bortoluzzi, D. A.; Maier, S. M.; Lunkes, R. J.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2018, 27, 3, pp 666-678
AbstractFull Text

Many researchers have studied from different perspectives the TripAdvisor's Hotel Rankings. But only few have analyzed how it evolves over time. This paper presents one of the first studies on mobility in hotel rankings. We define the concepts of liquid and solid rankings, mobility, as well as...

Author(s)
Ximénez-de-Sandoval, J. L.; Fernández-Morales, A.; Guevara-Plaza, A.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2018, 42, pp 561-586, 695-698
AbstractFull Text

Many potential consumers consult reviews listed in Online Travel Reviews (OTR) before organizing their travels. For this reason, the management of tourism businesses has been modified by this dynamic. Thus, the items evaluated in the OTR may be considered by hoteliers as competitive criteria....

Author(s)
Lima, S. M.; Viana, F. L. E.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2017, 26, 3, pp 585-606
Abstract

The growing number of tourists in Spain, as well as a greater number of shorter trips a year, has allowed the development of rural, cultural and gastronomic tourism, supplementing the predominant sun and beach destinations. Also, the set of public administrations and private companies (wineries,...

Author(s)
Arroyo Cañada, F. J.; Gil Lafuente, J.
Publisher
Instituto Superior de Ciencias Educativas (ISCE), Odivelas, Portugal
Citation
Tourism and Hospitality International Journal, 2016, 6, 2, pp 27-41
AbstractFull Text

This study analyzes the Electronic Word Of Mouth (eWOM) in the tourism sector through TripAdvisor and Booking.com. The aim is to check whether the criticism about the lack of veracity of TripAdvisor reviews are grounded by comparing the rankings of the five Spanish cities hotels with Booking.com....

Author(s)
Balagué, C.; Martin-Fuentes, E.; Gómez, M. J.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2016, 38, pp 63-82, 513-516
Abstract

Internet has become a key element in any economic activity, but to do so require constant updating due to its various changes. In the tourism has appeared what is known as Web 2.0, allowing direct interaction between different companies, organizations and/or users, especially from social networks....

Author(s)
Cañero Morales, P.; Orgaz Agüera, F.; Moral Cuadra, S.
Publisher
Universidade Estadual de Santa Cruz, Ilheus-Bahia, Brazil
Citation
Cultur: Revista de Cultura e Turismo, 2015, 9, 3, pp 86-100
AbstractFull Text

In this study it is proven that a good online reputation, understood as the first position in a geographical area following the Tripadvisor's Popularity Index, allows hotels holding this first position to offer higher prices than the ones offered by their competitors. Specifically, an hotel holding ...

Author(s)
Diana-Jens, P.; Rodríguez Ruibal, A.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2015, 36, pp 129-155, 453-456
Abstract

TripAdvisor is the world's largest travel site, but your its reputation and credibility is affected by the existence of content provided manipulated by malicious users. We describe the existence of an irregular reviews market. We observe a lack of ability or willingness of TripAdvisor to implement...

Author(s)
Mellinas, J. P.; Martínez María-Dolores, S. M.; Bernal García, J. J.
Publisher
Universidad de Málaga, Malaga, Spain
Citation
TURyDES: Revista Turismo y Desarrollo local, 2015, 8, 18, pp unpaginated
Abstract

Internet has become a key element in any economic activity, but to do so require constant updating due to its various changes. In the tourism has appeared what is known as Web 2.0, allowing direct interaction between different companies, organizations and/or users, especially from social networks....

Author(s)
Cañero Morales, P.; Moral Cuadra, S.; Orgaz Agüera, F.
Publisher
Universidad de Málaga, Malaga, Spain
Citation
TURyDES: Revista Turismo y Desarrollo local, 2014, 7, 17, pp unpaginated
Abstract

Internet has become a key element in any economic activity, but to do so requires constant updating due to its various changes. Thus, within tourism, has appeared what is known as Tourism 2.0, allowing direct interaction between different companies, organizations and/or users, especially from...

Author(s)
Moral Cuadra, S.; Cañero Morales, P.; Orgaz Agüera, F.
Publisher
Universidad de Málaga, Malaga, Spain
Citation
TURyDES: Revista Turismo y Desarrollo local, 2014, 7, 17, pp unpaginated

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