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Leisure Tourism

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Abstract

Purpose: With the proliferation of Web 2.0 and the travel-related user-generated content platforms, researchers can obtain abundant unsolicited data to examine guests' perceptions, preferences and behaviors. Drawing on online reviews, this study aims to identify the key factors that determine guest ...

Author(s)
Alrawadİeh, Z.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2019, 13, 1, pp 84-97
Abstract

Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer...

Author(s)
Gössling, S.; Zeiss, H.; Hall, C. M.; Martin-Rios, C.; Ram, Y.; Grøtte, I. P.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 14, pp 1744-1763
Abstract

Purpose: Drawing upon Baudrillard's concept of sign-value, this study aims to investigate consumer behavior and sign perception in visitor attractions. Design/methodology/approach: By adopting netnography, 133 customer-to-customer reviews sourced from TripAdvisor were analyzed regarding visitors'...

Author(s)
Paraskevaidis, P.; Weidenfeld, A.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 4, pp 1937-1955
Abstract

Purpose: The purpose of this study is to delineate the role of wine at hotels from the customer's perspective by analyzing New York City hotel reviews posted on TripAdvisor. Design/methodology/approach: This study used content analysis to study 26,831 wine-relevant reviews that had been posted on ...

Author(s)
Hsieh YuChin [Hsieh, Y. C. J. ]; Lee ZuiChih; Yin Ping
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Wine Business Research, 2019, 31, 1, pp 89-108
Abstract

Online reviews left by guests have business value in terms of understanding customers' perceptions of hotels' product and service attributes. By focusing on customers' textual reviews through a text-mining approach (specifically, latent semantic analysis) and statistical tests, this study examined...

Author(s)
Xu Xun
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2019, 43, 1, pp 141-163
Abstract

This study employed netnography for data collection and was based on online reviews about tourists' hotel experiences in Vaasa, Finland that were posted on the travel site TripAdvisor. The study sheds light on the value dimensions that contribute to value co-creation and guests' well-being in...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2019, 30, 1, pp 140-142
Abstract

This paper focuses on the managerial response system which is prevalent in online travel websites like TripAdvisor and Booking.com. Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. One aspect which...

Author(s)
Liang Sai; Li Hui
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 215-223
Abstract

Following the idiom "A picture is worth a thousand words", recent tourism and hospitality research has adopted deep learning techniques to better understand the content and effect of photographs. This exploratory study delves into image content, to learn which sets of images relate to positive and...

Author(s)
Zach, F. J.; Ma YuFeng; Fox, E. A.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 156-164
Abstract

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Author(s)
Liang Sai; Schuckert, M.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 953-977
Abstract

Purpose: This study aims to develop a measurement model to help hotels manage their reputation within the context of online reviews and ratings platforms and evaluate the impact of this reputation management on the benefits derived by the hotels, as perceived by their managers....

Author(s)
Perez-Aranda, J.; Vallespín, M.; Molinillo, S.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 615-632

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