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Leisure Tourism

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Abstract

Purpose: The purpose of this study is to delineate the role of wine at hotels from the customer's perspective by analyzing New York City hotel reviews posted on TripAdvisor. Design/methodology/approach: This study used content analysis to study 26,831 wine-relevant reviews that had been posted on ...

Author(s)
Hsieh YuChin [Hsieh, Y. C. J. ]; Lee ZuiChih; Yin Ping
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Wine Business Research, 2019, 31, 1, pp 89-108
Abstract

Online reviews left by guests have business value in terms of understanding customers' perceptions of hotels' product and service attributes. By focusing on customers' textual reviews through a text-mining approach (specifically, latent semantic analysis) and statistical tests, this study examined...

Author(s)
Xu Xun
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2019, 43, 1, pp 141-163
Abstract

This paper focuses on the managerial response system which is prevalent in online travel websites like TripAdvisor and Booking.com. Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. One aspect which...

Author(s)
Liang Sai; Li Hui
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 215-223
Abstract

Following the idiom "A picture is worth a thousand words", recent tourism and hospitality research has adopted deep learning techniques to better understand the content and effect of photographs. This exploratory study delves into image content, to learn which sets of images relate to positive and...

Author(s)
Zach, F. J.; Ma YuFeng; Fox, E. A.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 156-164
Abstract

Opinions published online about a given experience are known to influence consumers' decisions. However, such opinions reflect different degrees of engagement which may affect the decisions in different forms. The aim of this study is to analyze the dimensions of online customer engagement and...

Author(s)
Bilro, R. G.; Loureiro, S. M. C.; Guerreiro, J.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2019, 28, 2, pp 147-171
Abstract

Customer online reviews of hotels have significant business value in the e-commerce and big data era. Online textual reviews have an open-structured form, and the technical side, namely the linguistic attributes of online textual reviews, is still largely under-explored. Using a sample of 127,629...

Author(s)
Zhao YaBing; Xu Xun; Wang MingShu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 76, Part A, pp 111-121
Abstract

As peer-to-peer (P2P) accommodations have grown exponentially, it is critical to understand motivations for guests to choose a P2P accommodation instead of a hotel. The current study seeks to understand these motivations by using mixed-methods approach to compare online reviews for P2P...

Author(s)
Belarmino, A.; Whalen, E.; Koh Yoon; Bowen, J. T.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 1, pp 1-7
Abstract

Purpose: The purpose of this study is to explore consumer reviews with robotics based on the five dimensions for evaluating user experiences (i.e. embodiment, emotion, human-oriented perception, feeling of security and co-experience), as derived from research in human-robot interactions (HRI)....

Author(s)
Tung WingSun [Tung, W. S. V. ]; Au, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 7, pp 2680-2697
Abstract

Although the impacts of reviews provided by reviewers with expertise are well documented, the literature lacks empirical research on how such reviews are longitudinally linked to performance indicators and whether management responses to such reviews lead to differential impacts on these...

Author(s)
Xie, K. L.; So KamFung [So, K. F. K. ]
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2018, 42, 8, pp 1187-1209
Abstract

Purpose: The purpose of this paper is to introduce a new multiple imputation method that can effectively manage missing values in online review data, thereby allowing the online review analysis to yield valid results by using all available data. Design/methodology/approach: This study develops a...

Author(s)
Kim JeWoo; Im JongHo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 11, pp 3250-3267

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