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This special issue investigates the ways in which social media is currently impacting and will likely continue to affect the tourism and hospitality industry. Specific topics addressed by the eight papers include: the trends related to consumer use of social media; hotel responses to online reviews...

Emerald Group Publishing Ltd, Bingley, UK
Worldwide Hospitality and Tourism Themes, 2015, 7, 3, pp 221-319

The present study is designed to expand the current literature in the effects of User-Generated Content (UGC) on firm performance, specifically to delineate the unique effects of the UGC components on market share results using a dynamic generalized method of moments (GMM) model. A longitudinal...

Duverger, P.
Sage Publications, Thousand Oaks, USA
Journal of Travel Research, 2013, 52, 4, pp 465-478