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Leisure Tourism

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Abstract

Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer...

Author(s)
Gössling, S.; Zeiss, H.; Hall, C. M.; Martin-Rios, C.; Ram, Y.; Grøtte, I. P.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 14, pp 1744-1763
Abstract

This study employed netnography for data collection and was based on online reviews about tourists' hotel experiences in Vaasa, Finland that were posted on the travel site TripAdvisor. The study sheds light on the value dimensions that contribute to value co-creation and guests' well-being in...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2019, 30, 1, pp 140-142
Abstract

The present study utilized netnography to explore tourists' memorable hotel experiences. Customer-generated content on TripAdvisor was analysed for identifying the components that contribute to tourists' memorable hotel experiences in Helsinki and Rovaniemi, in Finland. Ten keywords "memorable",...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 1, pp 108-128
Abstract

Online evaluations are one of the most important innovations in tourism in recent years, often combining a review/rating (business-specific evaluation) and a ranking (inter-business comparison). As online reputation determines economic success, tourism managers may be tempted to manipulate online...

Author(s)
Gössling, S.; Hall, C. M.; Andersson, A. C.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2018, 21, 5, pp 484-503