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Leisure Tourism

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Abstract

This paper focuses on the managerial response system which is prevalent in online travel websites like TripAdvisor and Booking.com. Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. One aspect which...

Author(s)
Liang Sai; Li Hui
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 215-223
Abstract

To better understand hotels' cross-channel pricing mechanisms, this study aims to investigate various factors behind price discounts (as a type of price disparity) from a popular last-minute hotel deal app, HotelTonight, compared to major online travel agency (OTA) websites. Using pricing data...

Author(s)
Yang Yang; Leung, X. Y.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 68, pp 198-209
Abstract

Electronic Word-of-Mouth and Consumer Generated Media (CGM) have become important aspects of the hospitality and tourism marketing mix. This research looked at hotel reviews on the CGM review-site TripAdvisor to determine the influence loyalty to a hotel brand has upon postings. From the...

Author(s)
Litvin, S. W.; Dowling, K. M.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2018, 21, 8, pp 842-846