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Abstract

This study employed netnography for data collection and was based on online reviews about tourists' hotel experiences in Vaasa, Finland that were posted on the travel site TripAdvisor. The study sheds light on the value dimensions that contribute to value co-creation and guests' well-being in...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2019, 30, 1, pp 140-142
Abstract

The present study utilized netnography to explore tourists' memorable hotel experiences. Customer-generated content on TripAdvisor was analysed for identifying the components that contribute to tourists' memorable hotel experiences in Helsinki and Rovaniemi, in Finland. Ten keywords "memorable",...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 1, pp 108-128