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The purpose of this study was to investigate how guests respond to the sustainability efforts of sustainably managed hotels by discussing them in reviews posted online. Thus, an exploratory research design and the content analysis method were chosen for this study. The content analysis technique...

Brazytė, K.; Weber, F.; Schaffner, D.
Routledge, Philadelphia, USA
Journal of Quality Assurance in Hospitality & Tourism, 2017, 18, 3, pp 282-307