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Abstract

This paper focuses on the managerial response system which is prevalent in online travel websites like TripAdvisor and Booking.com. Hotel managers face a trade-off between the consumers' growing demands for high-quality response contents and the rising costs of review management. One aspect which...

Author(s)
Liang Sai; Li Hui
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2019, 16, 2/3, pp 215-223
Abstract

Customer online reviews of hotels have significant business value in the e-commerce and big data era. Online textual reviews have an open-structured form, and the technical side, namely the linguistic attributes of online textual reviews, is still largely under-explored. Using a sample of 127,629...

Author(s)
Zhao YaBing; Xu Xun; Wang MingShu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 76, Part A, pp 111-121
Abstract

Sleep quality heavily shapes the tourism experience because tourists spend a large amount of their travel time sleeping. In this study, we propose a conceptual framework of factors influencing sleep quality in hotels based on personal and hotel characteristics. Personal characteristics include...

Author(s)
Mao ZhenXing; Yang Yang; Wang MingShu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 74, pp 189-201
Abstract

Disruption of existing industries by peer-to-peer sharing economy platforms, like Airbnb, has received extensive media attention primarily regarding the regulatory and the social aspects of the sharing economy. In this paper, we examine the substitution and complementary effects of Airbnb supply on ...

Author(s)
Blal, I.; Manisha Singal; Templin, J.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 73, pp 85-92
Abstract

To better understand hotels' cross-channel pricing mechanisms, this study aims to investigate various factors behind price discounts (as a type of price disparity) from a popular last-minute hotel deal app, HotelTonight, compared to major online travel agency (OTA) websites. Using pricing data...

Author(s)
Yang Yang; Leung, X. Y.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 68, pp 198-209
Abstract

In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using data from 8,185 online reviews of 220 Los Angeles hotels checked in during a 1-year period, we apply a mixed-effect ordered logit model to...

Author(s)
Yang Yang; Mao ZhenXing; Tang JingYin
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2018, 57, 2, pp 243-259
Abstract

Purpose: "Prosumers" (combining "producer" and "consumers") describes consumers' ability to openly share their product/service experiences and thereby drive sales and digital marketing. Understanding what motivates active prosumers to engage in electronic word-of-mouth (eWOM) and share or review...

Author(s)
Fine, M. B.; Gironda, J.; Petrescu, M.
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2017, 8, 2, pp 280-295
Abstract

Hotels today actively respond to online reviews given their tremendous influence on travelers' decisions. Yet, the questions of how to respond to online reviews continue to baffle hotel managers. By focusing on prospective travelers, we propose the effective management response signals hotels' care ...

Author(s)
Li ChunYu; Cui Geng; Peng Ling
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 62, pp 42-53

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