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Hotel managers continue to find ways to understand traveler preferences, with the aim of improving their strategic planning, marketing, and product development. Traveler preference is unpredictable; for example, hotel guests used to prefer having a telephone in the room, but now favor fast Internet ...

Li Gang; Law, R.; Huy Quan Vu; Rong Jia; Zhao XinYuan
Elsevier Ltd, Oxford, UK
Tourism Management, 2015, 46, pp 311-321

This special issue investigates the ways in which social media is currently impacting and will likely continue to affect the tourism and hospitality industry. Specific topics addressed by the eight papers include: the trends related to consumer use of social media; hotel responses to online reviews...

Emerald Group Publishing Ltd, Bingley, UK
Worldwide Hospitality and Tourism Themes, 2015, 7, 3, pp 221-319