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Abstract

Online reviews have been extensively studied in the hospitality and tourism literature. However, while user-provided photos embedded in online reviews accumulate in large quantities, their informational value has not been well understood likely due to technical challenges. The goal of this study is ...

Author(s)
Ma YuFeng; Xiang Zheng; Du QianZhou; Fan WeiGuo
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 71, pp 120-131
Abstract

As an emerging research paradigm, big data analytics has been gaining currency in various fields. However, in existing hospitality and tourism literature there is scarcity of discussions on the quality of data which may impact the validity and generalizability of research findings. This study...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 43-59
Abstract

Online consumer reviews have been studied for various research problems in hospitality and tourism. However, existing studies using review data tend to rely on a single data source and data quality is largely anecdotal. This greatly limits the generalizability and contribution of social media...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 58, pp 51-65
Abstract

Product perceptual mapping in the lodging industry has largely relied on survey and focus group methods to represent consumer perceptions of how the hotel product compares to one another. The more recent availability of online reviews represents a potentially powerful source of data that can be...

Author(s)
Krawczyk, M.; Xiang Zheng
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2016, 16, 1, pp 23-43
Abstract

The fast adoption of the smartphone and its associated applications (apps) is changing the landscape of the hospitality industry in terms of marketing and distribution. Within this context, understanding the current capabilities of smartphone apps and user experience of these apps can help the...

Author(s)
Wang Dan; Xiang Zheng; Law, R.; Ki TangPui
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 3, pp 291-313