Cookies on Leisure Tourism

Like most websites we use cookies. This is to ensure that we give you the best experience possible.

 

Continuing to use www.cabi.org  means you agree to our use of cookies. If you would like to, you can learn more about the cookies we use.

Leisure Tourism

Your source for all tourism, leisure and hospitality information

>>> Sign up to receive our Leisure, Hospitality & Tourism e-newsletter, book alerts, and offers <<<

Results per page:

Search results

Abstract

Scholars and practitioners recognize that spreading word-of-mouth can play an important role in the formation of a hotel's image. However, the relationships among various measures of online customer engagement are relatively unknown. The present study analyzes the relationships and quantifies the...

Author(s)
Torres, E. N.; Dipendra Singh
Publisher
Routledge, Philadelphia, USA
Citation
International Journal of Hospitality & Tourism Administration, 2016, 17, 4, pp 472-489
AbstractFull Text

Whereas past research studied the impact of online reviews on a hotel's image, the present study analyzes the impact of various measures of customer engagement on the local market ranking of a hotel. For these purposes, the researchers collected data on a sample of hotels including the number of...

Author(s)
Dipendra Singh; Torres, E. N.; Robertson-Ring, A.
Publisher
Akdeniz University, Tourism Faculty, Antalya, Turkey
Citation
Advances in Hospitality and Tourism Research, 2016, 4, 1, pp 32-51
Abstract

In recent years, much has been said about online consumer-generated feedback. Concern typically emerges regarding consumer decision-making as well as the preservation of an organization's image. Additionally, a company's financial performance can be affected by customer online ratings. The present...

Author(s)
Torres, E. N.; Singh, D.; Robertson-Ring, A.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 50, pp 77-83
Abstract

Over the past few years, researchers have studied the topic of online consumer feedback. Most of these studies focus on consumer decision making, and managing a hotel's image. Consequently, more research could explore consumer-generated feedback from the viewpoint of hotel operations and service...

Author(s)
Torres, E. N.; Adler, H.; Behnke, C.
Publisher
Elsevier, Cambridge, UK
Citation
Journal of Hospitality and Tourism Management, 2014, 21, pp 34-43