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Leisure Tourism

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Abstract

The primary purpose of this study is to investigate guests' perception of green hotels through a content analysis of online hotel reviews. A total of 7370 comments were collected, and 737 green comments were analyzed based on TripAdvisor's top 10 green hotels. Our results indicate that the majority ...

Author(s)
Yi SungPo; Li Xu; Jai TunMin
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2018, 18, 2, pp 191-202
Abstract

Purpose: The purpose of this paper is to examine guests' experiences at green hotels and the impact of green experience on customer satisfaction. Design/methodology/approach: A total of 727 green reviews (reviews on green experiences) of the top ten green hotels in the USA were downloaded from ...

Author(s)
Yu YiXiu; Li Xu; Jai TunMin
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 5, pp 1340-1361
Abstract

Purpose: The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach: To examine hotel guests' awareness of green practices...

Author(s)
Lee HyeRyeon; Jai TunMin; Li Xu
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2016, 7, 2, pp 182-199