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Abstract

This study examines the influence of hotels' green practices, recent amenities, and traditionally salient attributes on customers' overall online evaluation, revisit intention and hotel performance. The researchers acquired data from more than one hundred US hotels located across different states...

Author(s)
Kim WooGon; Li Jun; Han JinSoo; Kim YunKyong
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism Economics, 2017, 23, 3, pp 577-593
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

This paper investigates how managing online reviews affects hotel performance. An international hotel chain provided the hotel performance data and the online review data. A leading social media firm for the hospitality industry collected the online review data, which the hotel company purchased....

Author(s)
Kim, W. G.; Lim, H. J.; Brymer, R. A.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 44, pp 165-171