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Full TextCABI Book Chapter Info
Cover for Hotel disintermediation and user-generated content in the Czech Republic.

This chapter investigates the perceptions of Czech students regarding the topic of disintermediation and considers the influence of user-generated content on hotel choice. The findings reveal that members of the Generation Y perceive both travel agencies and the Internet as playing a significant...

Author(s)
Chiappa, G. del; Velčovská, Š.; Atzeni, M.
ISBN
2016 CABI (H ISBN 9781780648125)
Type
Book chapter
Abstract

This study aims at profiling Italian consumers based on their views for and against disintermediation along with the extent to which user-generated content (UGC), rather than information provided by high street travel agencies, influences their choices. A web-based survey was carried out and a...

Author(s)
Chiappa, G. del; Alarcón-del-Amo, M. del C.; Lorenzo-Romero, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 2, pp 197-217
AbstractFull Text

This paper investigates the attitudes of different groups of travellers for and against the disintermediation of travel agencies. In the travel and tourism sector, the way in which people plan, buy and consume tourism products has been deeply transformed by the Internet and user-generated content...

Author(s)
Chiappa, G. del; Lorenzo-Romero, C.; Gallarza, M. G.
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2015, 9, pp 129-143
Abstract

This study investigates students from Generation Y (Gen Y) perceptions of hotel disintermediation in France and also considers the influence of User Generated Content on travellers' choice of accommodation. A sample of 378 student travellers from France was used to uncover the underlying dimensions ...

Author(s)
Prayag, G.; Chiappa, G. del
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2014, 25, 3, pp 417-430
Abstract

Internet and User-Generated Content has reshaped the way people plan for, buy and consume tourist products, thus putting into question the very role of traditional travel agencies. Using a sample of 1448 Italian tourists, this research finds that significant differences do exist between occasional, ...

Author(s)
Chiappa, G. del
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2013, 19, 1, pp 55-66
Abstract

The Internet, and in particular User Generated Content (UGC), has provided new ways through which consumers dissatisfied with hotel services can air their complaints. This research applied content analysis to one of the numerous hotel review websites available on the Internet (booking.com) to study ...

Author(s)
Chiappa, G. del; Dall'Aglio, S.
Publisher
Springer-Verlag Wien, A-1201 Wien, Austria
Citation
Information and communication technologies in tourism 2012, Helsingborg, Sweden, January 25-27, 2012, 2012, pp 459