Cookies on Leisure Tourism

Like most websites we use cookies. This is to ensure that we give you the best experience possible.

 

Continuing to use www.cabi.org  means you agree to our use of cookies. If you would like to, you can learn more about the cookies we use.

Leisure Tourism

Your source for all tourism, leisure and hospitality information

>>> Sign up to receive our Leisure, Hospitality & Tourism e-newsletter, book alerts, and offers <<<

Results per page:

Search results

Abstract

As consumer generated media (CGM) are burgeoning online marketing techniques as a form of interpersonal and informal communications, many hotel guests have a chance to provide their candid and voluntary reviews of hotel experiences through these channels. However, little research has been...

Author(s)
Jeong, M. Y.; Jeon, M. H. M.
Publisher
Haworth Press Inc., Binghamton, USA
Citation
Journal of Hospitality & Leisure Marketing, 2008, 17, 1/2, pp 121-138
Abstract

Despite hospitality and tourism researchers' recent attempts on examining different aspects of online word-of-mouth [WOM], its impact on hotel sales remains largely unknown in the existing literature. To fill this void, we conduct a study to empirically investigate the impact of online...

Author(s)
Ye QiAng; Law, R.; Gu, B.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2009, 28, 1, pp 180-182
Abstract

Many consumers consult online reviews before making (online) travel arrangements. Yet, little is known about the impact of these reviews on consumer decision making. This research applies consideration set theory to model the impact of online hotel reviews on consumer choice. An experimental study...

Author(s)
Vermeulen, I. E.; Seegers, D.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2009, 30, 1, pp 123-127
Abstract

This special issue discusses e-business applications in hospitality management. The issue consists of five full papers and one research note. The first paper discusses the role of user-generated contents in tourists' information search and travel behavior. The second paper presents the findings of...

Author(s)
Law, R.
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2009, 18, 8, pp 741-858
Abstract

The issue discuses customer recovery in the hospitality and tourism industry. This issue consists of seven papers. The first paper examines the role of failure mode (SST versus face-to-face encounter), recovery effort, and gender on customers' service recovery perceptions. The second paper...

Author(s)
Weber, K.
Publisher
Taylor & Francis, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2009, 26, 2, pp 120-199
Abstract

This research tests and supports the proposition that when consumers read online customer reviews that include elements of a good story, they will deem those reviews to be more helpful when they decide whether to patronize hotels. Furthermore, results indicate that consumers perceive online reviews ...

Author(s)
Black, H. G.; Kelley, S. W.
Publisher
Taylor & Francis, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2009, 26, 2, pp 169-179
AbstractFull Text

The aim of this paper is to analyse the factors influencing the service quality appraisals left by hotel guests on Tripadvisor website. First we hypothesise that price and hotel-star category are the main determinants of ex ante expectations, and that they negatively affect the ex post quality...

Author(s)
Fernández-Barcala, M.; González-Díaz, M.; Prieto-Rodriguez, J.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2009, 2, 1, pp 25
Abstract

User-generated content is rapidly gaining traction as an input into the consumer purchase decision making process. After examining the implications of the developing Web 2.0 phenomenon for travel businesses, this article focuses on TripAdvisor (http://www.tripadvisor.com), the largest online...

Author(s)
O'Connor, P.
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2010, 19, 7, pp 754-772
Abstract

Most of the studies of China hotels' service quality have been conducted from the international tourists' perspectives. There is a lack of research on how Chinese tourists perceive the service quality of China's hotels and how similar or different Chinese tourists' perceptions are from their...

Author(s)
Lu Zhen; Feng Zhu
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of China Tourism Research, 2010, 6, 1, pp 73-82
Abstract

Purpose - The purpose of this paper is to illustrate new methods of examining structural differences among segmented markets beyond comparing merely univariate variable mean scores, so as to help marketers and researchers gain better insights into segment differences for meaningful strategy...

Author(s)
Oh, H. M.; Jeong, M. Y.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2010, 22, 7, pp 953-974

Refine Results

Sort Order
Author
Geographical Location
Item Type
Language
Organisms
Subject Topics