Cookies on Leisure Tourism

Like most websites we use cookies. This is to ensure that we give you the best experience possible.

 

Continuing to use www.cabi.org  means you agree to our use of cookies. If you would like to, you can learn more about the cookies we use.

Leisure Tourism

Your source for all tourism, leisure and hospitality information

>>> Sign up to receive our Leisure, Hospitality & Tourism e-newsletter, book alerts, and offers <<<

Results per page:

Search results

Abstract

The issue discuses customer recovery in the hospitality and tourism industry. This issue consists of seven papers. The first paper examines the role of failure mode (SST versus face-to-face encounter), recovery effort, and gender on customers' service recovery perceptions. The second paper...

Author(s)
Weber, K.
Publisher
Taylor & Francis, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2009, 26, 2, pp 120-199
Abstract

This research tests and supports the proposition that when consumers read online customer reviews that include elements of a good story, they will deem those reviews to be more helpful when they decide whether to patronize hotels. Furthermore, results indicate that consumers perceive online reviews ...

Author(s)
Black, H. G.; Kelley, S. W.
Publisher
Taylor & Francis, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2009, 26, 2, pp 169-179
AbstractFull Text

The aim of this paper is to analyse the factors influencing the service quality appraisals left by hotel guests on Tripadvisor website. First we hypothesise that price and hotel-star category are the main determinants of ex ante expectations, and that they negatively affect the ex post quality...

Author(s)
Fernández-Barcala, M.; González-Díaz, M.; Prieto-Rodriguez, J.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2009, 2, 1, pp 25
Abstract

Most of the studies of China hotels' service quality have been conducted from the international tourists' perspectives. There is a lack of research on how Chinese tourists perceive the service quality of China's hotels and how similar or different Chinese tourists' perceptions are from their...

Author(s)
Lu Zhen; Feng Zhu
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of China Tourism Research, 2010, 6, 1, pp 73-82
Abstract

Purpose - This study aims to examine whether and how hotel class, attributes of the room, quality, location, cleanliness, and service influence room rates in hotels. Design/methodology/approach - Regression models were developed for the hotel industry and for various grades of hotels. Findings -...

Author(s)
Zhang ZiQiong; Ye Qiang; Law, R.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2011, 23, 7, pp 972-981
Abstract

In this paper, the impact of two service quality metrics (star rating and customer rating) on hotel room sales and prices is investigated. Two of the most popular tourist destinations in the world, Paris and London, are chosen. It is found that a higher customer rating significantly increases the...

Author(s)
Öğüt, H.; Taș, B. K. O.
Publisher
Routledge, Abingdon, UK
Citation
Service Industries Journal, 2012, 32, 2, pp 197-214
Abstract

This study presents a characterisation of online reviews for small and medium hotels (SMH) in Portugal. We collected and analysed 1500 online reviews from 50 SMH. The findings show that room, staff and location were the concepts most frequently appeared in the reviews, with cleanliness,...

Author(s)
Chaves, M. S.; Gomes, R.; Pedron, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
Tourism Management, 2012, 33, 5, pp 1286-1287
Abstract

The hotel industry continues to develop strategies for addressing consumer-generated online reviews, and particularly responding to poor reviews, which can have a damaging effect on a hotel's reputation. To gain a greater understanding of the dynamics of poor reviews, this study analyzed 1,946...

Author(s)
Levy, S. E.; Duan, W. J.; Boo, S. Y.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2013, 54, 1, pp 49-63
Abstract

Online travel reviews are emerging as a powerful source of information affecting tourists' pre-purchase evaluation of a hotel organization. This trend has highlighted the need for a greater understanding of the impact of online reviews on consumer attitudes and behaviors. In view of this need, we...

Author(s)
Browning, V.; So KamFung [So, K. F. K. ]; Sparks, B.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2013, 30, 1/2, pp 23-40
AbstractFull Text

The 'termalismo', one of the propulsive activities for the realization of tourist movements, is gaining prominence in Spain, especially in the Galicia, a region that stands out with the presence of a considerable number of 'hotels-balnearios'. In this context, should be discussed the quality of...

Author(s)
Gândara, J. M. G.; Brea, J. A. F.; Manosso, F. C.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2013, 22, 3, pp 492-525

Refine Results

Sort Order
Author
Geographical Location
Item Type
Language
Subject Topics