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Leisure Tourism

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Abstract

Hotel service levels and pricing range are often denoted by the "star" rating system predominant in that country. This rating system depends considerably on travel agencies to disseminate information to consumers to assist them in their hotel selection. Given the popularity of online travel...

Author(s)
Leung, R.; Au, N.; Liu JianWei; Law, R.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2018, 24, 2, pp 103-117
Abstract

This study conceptualizes e-service quality with respect to a hotel website and develops a corresponding measurement scale. Using a mixed methodology research design, 29 semi-structured interviews first defined customers' perceptions of hotel websites and identified the important areas for...

Author(s)
Hahn SongEe; Sparks, B.; Wilkins, H.; Jin Xin
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 7, pp 694-716
AbstractFull Text

Many potential consumers consult reviews listed in Online Travel Reviews (OTR) before organizing their travels. For this reason, the management of tourism businesses has been modified by this dynamic. Thus, the items evaluated in the OTR may be considered by hoteliers as competitive criteria....

Author(s)
Lima, S. M.; Viana, F. L. E.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2017, 26, 3, pp 585-606
Abstract

Hotels today actively respond to online reviews given their tremendous influence on travelers' decisions. Yet, the questions of how to respond to online reviews continue to baffle hotel managers. By focusing on prospective travelers, we propose the effective management response signals hotels' care ...

Author(s)
Li ChunYu; Cui Geng; Peng Ling
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 62, pp 42-53
AbstractFull Text

The aim of this paper is to show how to calculate the weight of criteria that influences the decision making process of potential hotel guests. By taking into consideration the growing importance of electronic word-of-mouth and the popularity of hotel reviews websites, this research note exposes...

Author(s)
Zaman, M.; Botti, L.; Tan Vo Thanh
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2016, 13, pp 132-138
Abstract

Online user-generated content in various social media websites, such as consumer experiences, user feedback, and product reviews, has increasingly become the primary information source for both consumers and businesses. In this study, we aim to look beyond the quantitative summary and...

Author(s)
Duan WenJing; Yu Yang; Cao Qing; Levy, S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2016, 57, 3, pp 282-296
Abstract

We employ a secondary data source of more than 86,000 customer ratings of Hong Kong star-rated hotels to explore the distribution and difference in rating behavior of English and non-English speaking guests in an online environment. We find that (a) English speaking guests prefer high-class hotels, ...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 48, pp 143-149
Abstract

The Internet and electronic communication have generated significant changes in the marketing strategies of accommodation units. On the other hand, sustainable development is a goal which requires concrete actions and changed mentalities. A number of eco-certified accommodation units operate in...

Author(s)
Băltescu, C. A.; Boșcor, D.
Publisher
Transilvania University Press, Brașov, Romania
Citation
Bulletin of the Transilvania University of Brasov, Series V - Economic Sciences, 2015, 8, 2, pp 149-156
Abstract

Purpose - This study aims to examine various forms of hotel businesses' social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, TA serves as an independent review site where visitors share their holiday ...

Author(s)
Özgen, H. K. S.; Kozak, M.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2015, 7, 3, pp 229-241
Abstract

TripAdvisor is the world's largest travel site, but your its reputation and credibility is affected by the existence of content provided manipulated by malicious users. We describe the existence of an irregular reviews market. We observe a lack of ability or willingness of TripAdvisor to implement...

Author(s)
Mellinas, J. P.; Martínez María-Dolores, S. M.; Bernal García, J. J.
Publisher
Universidad de Málaga, Malaga, Spain
Citation
TURyDES: Revista Turismo y Desarrollo local, 2015, 8, 18, pp unpaginated

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