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Leisure Tourism

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Abstract

Few studies have examined overbooking in the restaurant industry. The authors observed the business situation in a restaurant in Hong Kong over 2 years, noted how demand exceeded supply on a regular basis, and analyzed the reservation data. The reservation data were used to estimate the...

Author(s)
Tse, T. S. M.; Poon YiuTung
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Foodservice Business Research, 2017, 20, 2, pp 127-145
Abstract

Purpose - The purpose of this paper is to better understand the future of hotel chains by exploring the evolving expectations of guests, potential innovations, emerging opportunities, and likely future scenarios. Design/methodology/approach - A literature review consisting of current events,...

Author(s)
Richard, B.
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Tourism Futures, 2017, 3, 1, pp 56-65
Abstract

Hotels theoretically can charge as many different rates or prices as they want, but if customers view the hotels rate policies as unfair, they are unlikely to patronize the hotel in future as perception of price fairness play an important role in customer satisfaction and their behavior....

Author(s)
Paramita Suklabaidya; Anjana Singh
Publisher
Publishing India Group, New Delhi, India
Citation
International Journal of Hospitality & Tourism Systems, 2017, 10, 1, pp 34-44
Abstract

Is it possible for business customers to effectively adjust their purchasing strategies, as a response to revenue management? We consider daily online best available rates for a panel of 357 hotels in Milan and Rome, up to an advance booking of 29 days. We analyse price trajectories, finding that...

Author(s)
Guizzardi, A.; Pons, F. M. E.; Ranieri, E.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 64, pp 85-93
Abstract

The consideration of future revenues presents a potential challenge for the hotel manager in pricing the services offered by the establishment. On the one hand, there is an obvious effect of the pricing strategy on current revenues of the hotel. On the other hand, there are long-term effects of the ...

Author(s)
Figueiredo, S.; Santos, G. E. de O.
Publisher
Federal University of Alagoas, Penedo, Brazil
Citation
Revista Iberoamericana de Turismo (RITUR), 2017, 7, 1, pp 101-113
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

We find that hotel mergers increase occupancy. In some specifications, price also rises. Because these effects occur only in markets with high capacity utilization and high uncertainty, we reject simple models of price or quantity competition in favor of models of "revenue management," where firms...

Author(s)
Kalnins, A.; Froeb, L.; Tschantz, S.
Publisher
Wiley, Boston, USA
Citation
Rand Journal of Economics, 2017, 48, 1, pp 178-202
Abstract

Revenue management aims at improving the performance of an organization by selling the right product/service to the right customer at the right time. This task is very dependent on uncontrollable external factors. In the hospitality industry, rooms of the hotel represent perishable assets and fixed ...

Author(s)
Lacagnina, V.; Provenzano, D.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Tourism Economics, 2016, 22, 4, pp 779-792
Abstract

Revenue management is a key tool for hotel managers' decision-making process. Cutting-edge revenue management systems have been developed to support managers' decisions and all have as an essential component an accurate forecasting module. This paper aims to introduce new time series forecasting...

Author(s)
Pereira, L. N.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2016, 58, pp 13-23
AbstractFull Text

Unlike the traditional form of the media such as newspapers, television and film, social media can not only deliver information to their readers, viewers, and listeners, but it can also attract their attention by the form and concept how the social media is designed. Many Chinese consumers are...

Author(s)
Kuzmanovikj, H.; Wu Jun
Publisher
Sun Yat-sen University and Washington State University, Guangzhou, China
Citation
Conference proceedings, the 6th Advances in Hospitality and Tourism Marketing and Management Conference, Guangzhou, China, 14-17 July 2016, 2016, pp 219-239

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