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Leisure Tourism

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Abstract

The beachfront palapas (small, thatch-roofed, open-air huts) described in the accompanying case study [see pp. 75-80 of the same issue of the journal] represent a scarce resource that should be subject to revenue management applications, just like guest rooms. It is suggested that by setting an...

Author(s)
Pinchuk, S. G.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hotel and Restaurant Administration Quarterly, 2006, 47, 1, pp 84-91
Abstract

An exploration of cross-cultural differences in customers' fairness perceptions of hotel room pricing found that increasing the level of information improved fairness perceptions for respondents in both the USA and Korea. The study involved 120 respondents for each cultural group. Overall, US...

Author(s)
Choi SunMee; Mattila, A. S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hotel and Restaurant Administration Quarterly, 2006, 47, 1, pp 27-35
Abstract

Revenue management practices by hotel firms are increasingly coming under scrutiny, partly because of perceived unfairness stemming from variable or demand-based pricing. Under the umbrella of demand-based pricing in hotels, this study examined gender differences in perceived price fairness and the ...

Author(s)
Beldona, S.; Namasivayam, K.
Publisher
Haworth Press Inc., Binghamton, USA
Citation
Journal of Hospitality & Leisure Marketing, 2006, 14, 4, pp 89-107
News Article

New study shows that customer satisfaction is closely tied to pace of their meal

Date
13 July 2005
News Article

A survey by KPMG has found that nearly three-quarters of hotels fail to deliver on web price guarantees. Research conducted across 330 hotels in 16 countries, found that although 43 per cent of hotels offered best web rate price guarantees only 27 per cent of them delivered their price promise.

Date
12 April 2005
Abstract

Despite the prospective benefits of a revenue management (RM) programme, some hotel managers remain concerned that customers perceive RM as being unfair. Studies have shown that offering customers information on a hotel's pricing practices can enhance their perceptions of fairness. To determine how ...

Author(s)
Choi SunMee; Mattila, A. S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hotel and Restaurant Administration Quarterly, 2005, 46, 4, pp 444-451
Abstract

It has become necessary for hoteliers to take advantage of the huge opportunities generated by Internet technology by establishing their own websites for online promotions and purchases. Still, hospitality researchers have rarely investigated the underlying reasons why travellers reserve rooms...

Author(s)
Wong, J.; Law, R.
Publisher
Elsevier, Oxford, UK
Citation
International Journal of Hospitality Management, 2005, 24, 3, pp 311-329
Abstract

Fifty-seven experienced hotel revenue managers participated in a study involving the use of simulated forecasting software. The revenue managers examined raw occupancy data and used simulated forecasting software to arrive at their own daily occupancy forecasts and subjective estimates of the...

Author(s)
Schwartz, Z.; Cohen, E.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2004, 16, 4, pp 59-66
Abstract

This article proposes a model that divides the yield management process into four distinct clusters as practiced by the lodging practitioner. The model is constructed based on data from 63 upper-market hotel properties in the USA. The results indicate that the four predominant skill clusters are:...

Author(s)
Upchurch, R. S.; Ellis, T.; Seo, J. W.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2004, 16, 4, pp 47-58
Abstract

The objective of this research was to identify efficient travel segment mixes that allow destination tourism policy-makers and marketers to efficiently plan, develop, and market their destinations, so that they can have greater and more stable tourism receipts. The population of this study was a...

Author(s)
Jang, S. C.; Morrison, A. M.; O'Leary, J. T.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2004, 16, 4, pp 33-46

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