This paper deepens the knowledge in the field of revenue management (RM) by investigating the extent to which RM practices are adopted by hotels in Italy. Specifically, using a sample of 248 Italian hotels, it aims to identify whether they actually adopt RM practices, to profile them based on the...

Purpose: This paper aims to examine the question of whether commercial, peer-to-peer accommodation platforms (Airbnb, in particular) and hotels are in fierce competition with each other with the possible presence of substitution threats, and compares the time series of the occupancy values across...

Purpose: The revenue management (RM) discipline is built on the principle of demand-based pricing. This study aims to examine how and to what extent RM can be implemented in the hotel industry during low-demand periods, particularly during the coronavirus disease 2019 (COVID-19) crisis....

Purpose: This study aims to compare the relative importance of service quality (SQ), customer satisfaction (CS) and positive emotional experiences (PEE) to determine which is more influential in customers' intention to spread positive eWOM. Design/methodology/approach: A questionnaire that had been ...

Purpose: The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and 2018. Design/methodology/approach: In total, 112 articles published in 17 journals were identified and analyzed. ...

Customers' evaluation of hotel prices has received increasing attention in hospitality research. Beyond the specific attributes of the offer, internal norms related to prior experiences affect customers' response to price. Drawing on the behavioral price literature, this study investigates the...

The article deals with customer behavior in the market of accommodation services. The main purpose of this article is to identify tourist behavior using their sensitivity to changes in the price, based on the data from 2011 to 2018. The results can help to understand the booking behaviors of...

Heterogeneous customers' willingness to pay affects hotel competition and results in competitors' asymmetric price responses. To study this lopsided effect, we construct a game framework featuring an upscale hotel and an upper-midscale hotel under a series of assumptions. We first analyze hotel...

The lodging industry uses diverse pricing strategies to maximize revenues. Given the uncertain nature of decision parameters (demand conditions), sharing information among competitors can dramatically affect hotels' profits. This study examines the decisions of hotels to share or not to share...

Purpose: Many hotels allocate guests to specific rooms immediately after reservation. This happens because individual rooms are sold (and there is no concept of room type) or because the assignment is done by hand at reservation or because of a connection with a channel manager, which is...