Cancellations have a significant impact on the hotel and lodging industry because they directly affect income and are thus considered critical in revenue management. Specifically, cancellations made close to the time of service are the most damaging for hotels because they leave management with no...

College athletic competitions draw spectators increasing demand hotel stays during home games. The current study focuses on demand for hotel rooms generated from home games for college football. The current study uses ten-year hotel revenue data from STR for a major campus town with a nationally...

Purpose: The purpose of this paper is to explore the transformation from service engagement through hotel consumption behavior to subsequent product purchases and identify marketing strategies to facilitate this transformation. Design/methodology/approach: Using a 1.5-year data set of transactional ...

Online customer behavior in terms of price elasticity of demand and the effect of time along the booking horizon are key requirements for the price optimization process that allows hotels to maximize their revenues. In this vein, this study adapts the online transient hotel demand functions to...

Traditionally, price has been one of the main revenue management levers that allow hotels to sell the right product to the right customer at the right time. Recent research in the area of electronic word-of-mouth has found that travelers' online reviews may also be an influential factor affecting...

The competitiveness within the hospitality industry has been growing daily. With the appearance of Revenue Management practices, the majority of hotels are now deploying this science and utilizing its practices to optimize and increase turnover. Therefore, this article aimed to analyze how Revenue...

Travel and tourism is an important economic activity in most countries around the world. In 2018, international tourist arrivals grew 5% to reach the 1.4 billion mark and at the same time export earnings generated by tourism have grown to USD 1.7 trillion. The rapid growth of the tourism industry...

Purpose - This paper aims to (1) organize the open literature on hotel revenue management systems, (2) compare practitioner systems in terms of functionality and (3) integrate (1)-(2) into research stream recommendations for the open literature with an empirical focus. Design/methodology/approach - ...

Purpose - The purpose of this study is to examine the evolution of revenue management (RM) research's intellectual structure in hospitality and tourism in an effort to initiate a creative discourse for RM scholars. Design/methodology/approach - Co-citation analysis was used to examine the reference ...

With a few notable exceptions, airlines and hospitality forecasting research has been focused so far on point predictions of customers' bookings. However, Revenue Management decisions are subject to a much greater risk when based exclusively on point predictions. To overcome this drawback, we...