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Few studies have examined overbooking in the restaurant industry. The authors observed the business situation in a restaurant in Hong Kong over 2 years, noted how demand exceeded supply on a regular basis, and analyzed the reservation data. The reservation data were used to estimate the...

Tse, T. S. M.; Poon YiuTung
Routledge, Philadelphia, USA
Journal of Foodservice Business Research, 2017, 20, 2, pp 127-145