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Leisure Tourism

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Abstract

Purpose: The purpose of this study is to explore the relationship between the real time requirements of guests and efforts made by hoteliers to optimize revenue and guest service excellence. Design/methodology/approach: Prior studies have demonstrated the impact of room rates on profitability. The...

Author(s)
Thakurta, P. G.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2016, 8, 4, pp 461-468
Abstract

In many industries with limited resources revenue management is a strategy or tactic to help maximize profits. Over the past decade, revenue management has, for instance, become an important means of increasing airlines' income, and it has gradually become more evident as a practice in the hotel...

Author(s)
Zeng GuoJun; Liu Mei; Zhang Xin
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2016, 31, 2, pp 86-96
Abstract

Hotel managers need to understand the marginal utility customers associate with a specific attribute of a hotel in order to effectively set up rate fences and to price their rooms accordingly. This study adopted a stated choice experiment and discrete choice modeling method to obtain hotel guests'...

Author(s)
Masiero, L.; Heo YoonJoung [Heo, Y. J. C. ]; Pan Bing
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 49, pp 117-124
Abstract

The fundamentals of restaurant revenue management are discussed and methods of measuring revenue management success examined. A five step approach is outlined for establishing a revenue-management system and comprising: establishing the baseline including food and labour costs; understanding the...

Author(s)
Kimes, S. E.
Citation
Cornell Hotel and Restaurant Administration Quarterly, 1999, 40, 3, pp 16-21
Abstract

Travellers make advanced booking decisions in an imperfect information environment, an environment in which price signalling is likely to occur. This study examines the unique informational role of room rates by suggesting an analytical model of room rates as a signal of quality and sell-out risk...

Author(s)
Chen, C. C.; Ruseski, J. E.; Schwartz, Z.
Publisher
IP Publishing Limited, London, UK
Citation
Tourism Economics, 2009, 15, 2, pp 367-380
Abstract

This paper presents a model of the impact of customer satisfaction, due to service quality and yield management practices, on hotel performance. A survey of hotel guests (n=318) of an independent three-star hotel located in a large African city shows that customer satisfaction is relative not only...

Author(s)
Capiez, A.; Kaya, A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2004, 16, 4, pp 21-31
Abstract

Although restaurant-related research has long focused on boosting sales, the focus on revenue as a quantitative discipline has arisen only in the past fifteen years, with restaurant revenue management. This series of studies is emblematic of the increased focus on scientific studies to help...

Author(s)
Susskind, A. M.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2010, 51, 4, pp 479-482
Abstract

This issue, consisting of 7 papers, covers the following topics: the risks posed by terrorism to US financial institutions, and in turn to hospitality and tourism; revenue management in hotels; consumers' response to quick service restaurants' healthy menu items; the return on investment in...

Author(s)
Kwansa, F. A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Foodservice Business Research, 2004, 7, 4, pp 1-147
Abstract

A framework is presented for developing an integrated approach to systems planning which comprises forecasting, scheduling, and process control. A decision model is provided which assists chain-restaurant operators in evaluating investments in information-technology systems. Four possible...

Author(s)
Ansel, D.; Dyer, C.
Citation
Cornell Hotel and Restaurant Administration Quarterly, 1999, 40, 3, pp 74-84
Abstract

Using a five-step approach for implementing restaurant revenue management (RRM) in a restaurant in Ithaca, New York, this study shows how to measure performance and develop strategies to enhance revenues. To develop an RRM program, operators must collect detailed information on guest-arrival...

Author(s)
Kimes, S. E.; Barrash, D. I.; Alexander, J. E.
Citation
Cornell Hotel and Restaurant Administration Quarterly, 1999, 40, 5, pp 18-29

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