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AbstractFull Text

The Arab Spring created challenges for hoteliers by drastically reducing demand across the region. While such events, also known as Black Swans, have been recognised in revenue management literature (Cross, 2009), turmoil research frequently focuses on actions to cope with crises of the economic...

Author(s)
Bedu, M.; Kuokkanen, H.
Publisher
EuroCHRIE,
Citation
32nd EuroCHRIE conference "Hospitality and Tourism Futures", Dubai 6-9 October 2014, 2014, pp 25
Abstract

The concepts of customer relationship management (CRM) and revenue management (RevM) have been embraced by managers in the hospitality industry although, in practice, companies may find it difficult to accommodate both fully. This paper examines the compatibility between the two practices and...

Author(s)
Wang Xuan [Wang, X. L. ]
Publisher
Elsevier Ltd, Oxford, UK
Citation
International Journal of Hospitality Management, 2012, 31, 3, pp 864-874
Abstract

Purpose - The purpose of this paper is to better understand the future of hotel chains by exploring the evolving expectations of guests, potential innovations, emerging opportunities, and likely future scenarios. Design/methodology/approach - A literature review consisting of current events,...

Author(s)
Richard, B.
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Tourism Futures, 2017, 3, 1, pp 56-65
Abstract

This paper evaluates the main developments of revenue management (RM) over the past decade and discusses RM challenges and research prospects. It examines nine notable emerging themes: total hotel RM, big data analytics, distribution, rate integrity, RM and marketing strategies alignment, social...

Author(s)
Wang Xuan [Wang, X. L. ]; Heo YoonJoung [Heo, Y. J. C. ]; Schwartz, Z.; Legohérel, P.; Specklin, F.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 7, pp 797-811
AbstractFull Text

The paper presents a literature review of the main concepts of hotel revenue management (RM) and current state-of-the-art of its theoretical research. The article emphasises on the different directions of hotel RM research and is structured around the elements of the hotel RM system and the stages...

Author(s)
Ivanov, S.; Zhechev, V.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2012, 60, 2, pp 175-197
Abstract

The central intent of this qualitative inquiry is to investigate the benefits, drawbacks, and performance measures of hotel room inventory distribution via flash sales websites. Key advantages and disadvantages of using such a distribution channel fall within the categories of inventory management, ...

Author(s)
Berezina, K.; Semrad, K. J.; Stepchenkova, S.; Cobanoglu, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2016, 54, pp 12-24
Abstract

Purpose: The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled "How is the need for innovation being addressed by the Indian hospitality industry?" with reference to the experiences of the theme editor, contributors from the industry and academia and the theme ...

Author(s)
Sanjeev, G. M.; Teare, R.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2016, 8, 4, pp 504-510
Abstract

Purpose: This paper aims to provide an overview of the facts and trends relating to the innovations that are taking place in the Indian hospitality industry. Design/methodology/approach: The paper draws facts and emerging trends from the existing literature and other reports. The paper also serves...

Author(s)
Sanjeev, G. M.; Rumki Bandyopadhyay
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2016, 8, 4, pp 408-415
Abstract

Purpose: This paper aims to summarize and review the key innovations that have taken place in the Indian Hospitality Industry in recent times. Design/methodology/approach: The paper draws on the findings and managerial implications as outlined by the contributors to this theme issue: "How is the...

Author(s)
Sanjeev, G. M.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2016, 8, 4, pp 496-503
Abstract

This special issue presents real case studies and examples of innovations in the Indian hospitality industry. The 10 articles cover innovations in the areas of customer service, cost competitiveness, culinary management, revenue management and technology, among others.

Author(s)
Sanjeev, G. M.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2016, 8, 4, pp 406-510

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