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Leisure Tourism

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Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

The consideration of future revenues presents a potential challenge for the hotel manager in pricing the services offered by the establishment. On the one hand, there is an obvious effect of the pricing strategy on current revenues of the hotel. On the other hand, there are long-term effects of the ...

Author(s)
Figueiredo, S.; Santos, G. E. de O.
Publisher
Federal University of Alagoas, Penedo, Brazil
Citation
Revista Iberoamericana de Turismo (RITUR), 2017, 7, 1, pp 101-113
Abstract

Overbooking represents an important strategy for many service providers that apply revenue management. Although the objective is to overbook such that no customers are denied service, denials may result when the customer no-show rate is lower than expected. Research has shown that denied service...

Author(s)
Noone, B. M.; Lee, C. H.
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2011, 35, 3, pp 334-357
Abstract

This special issue analyzes hotels and restaurants using two different units of analysis i.e., consumer vs. organizational analysis. The issue consists of seven papers. From a consumer perspective, three papers are included focusing on consumers' hotel stay experience, restaurant selection...

Author(s)
Wang, Y. C.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2008, 27, 3, pp 323-402
Abstract

The beachfront palapas (small, thatch-roofed, open-air huts) described in the accompanying case study [see pp. 75-80 of the same issue of the journal] represent a scarce resource that should be subject to revenue management applications, just like guest rooms. It is suggested that by setting an...

Author(s)
Pinchuk, S. G.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hotel and Restaurant Administration Quarterly, 2006, 47, 1, pp 84-91
Abstract

This paper presents a model of the impact of customer satisfaction, due to service quality and yield management practices, on hotel performance. A survey of hotel guests (n=318) of an independent three-star hotel located in a large African city shows that customer satisfaction is relative not only...

Author(s)
Capiez, A.; Kaya, A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2004, 16, 4, pp 21-31
Abstract

Building customer loyalty continues to grow in importance for hotel marketers. However, the constructs of that loyalty continue to develop. Initially, hoteliers imitated the airlines by offering frequent-guest programmes. Hotel operators found, however, that such economic-based offers did not truly ...

Author(s)
Shoemaker, S.; Bowen, J. T.
Publisher
Elsevier Science Inc., New York, USA
Citation
Cornell Hotel and Restaurant Administration Quarterly, 2003, 44, 5/6, pp 47-52
Abstract

Although restaurant-related research has long focused on boosting sales, the focus on revenue as a quantitative discipline has arisen only in the past fifteen years, with restaurant revenue management. This series of studies is emblematic of the increased focus on scientific studies to help...

Author(s)
Susskind, A. M.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2010, 51, 4, pp 479-482
Abstract

This issue, consisting of 7 papers, covers the following topics: the risks posed by terrorism to US financial institutions, and in turn to hospitality and tourism; revenue management in hotels; consumers' response to quick service restaurants' healthy menu items; the return on investment in...

Author(s)
Kwansa, F. A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Foodservice Business Research, 2004, 7, 4, pp 1-147

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