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Abstract

The concepts of customer relationship management (CRM) and revenue management (RevM) have been embraced by managers in the hospitality industry although, in practice, companies may find it difficult to accommodate both fully. This paper examines the compatibility between the two practices and...

Author(s)
Wang Xuan [Wang, X. L. ]
Publisher
Elsevier Ltd, Oxford, UK
Citation
International Journal of Hospitality Management, 2012, 31, 3, pp 864-874
Abstract

This paper explores the role of economics in hospitality education and industry practice, with a particular focus on revenue management, and puts forward an argument for a return to the inclusion of economic theory in UK hospitality education, not seen since the 1990s. Given the increasing amounts...

Author(s)
Haynes, N.; Egan, D.
Publisher
NISC - Routledge, Grahamstown, South Africa
Citation
Research in Hospitality Management, 2017, 7, 1, pp 65-73
Abstract

This special issue highlights new research perspectives and progress in revenue management (RM) practices in the tourist and hospitality industries. It consists of eight papers covering: RM strategies and segmentation; booking and occupancy forecasting and modelling issues; hotel cancelation...

Author(s)
Legohérel, P.; Schwartz, Z.; Heo, C. Y.; Wang, X. L.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 7, pp 795-933
Abstract

The Office of Fair Trading, a not-for-profit and non-ministerial government department of the United Kingdom (from April 2014 incorporated within the Competition and Markets Authority), investigated the legality of rate parity from 2012, particularly rate parity agreements made between...

Author(s)
Haynes, N.; Egan, D.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 7, pp 923-933