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Abstract

Hotel cancellation policies (CancPols) are designed to minimize losses for the lodging companies. Liberal CancPols have resulted in revenue forecasting errors and eventual loss of revenues. The current study investigates the effect of different CancPols on consumer patronage and willingness to pay. ...

Author(s)
Smith, S. J.; Parsa, H. G.; Bujisic, M.; Rest, J. P. van der
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 7, pp 886-906
Abstract

This study aims to draw the attention of the revenue management academic community to inherent problems in forecasting accuracy measurement, and to initiate a critical discussion about forecast quality assessment in hotels. An exhaustive, literature-based set of seventeen forecasting accuracy...

Author(s)
Koupriouchina, L.; Rest, J. P. van der; Schwartz, Z.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2014, 41, pp 104-114